How to Measure Customer Service KPIs Effectively in 2021
How are you currently measuring your business’s customer service performance? Although key performance indicators (KPIs) like costs, profits, and cash...
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Prinics, A Global KODAK Brand Licensee, Launches Customer Service Program Powered By Omnie
Prinics, a worldwide KODAK brand licensee for dye-sublimation photo printers and instant print cameras, launches leading customer service program with...
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Omnie Named Top 25 Customer Service Companies in Vancouver
This article showcases the top picks for the best Vancouver based Customer Service companies. Get in touch with the...
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Omnie Partners with Crocodile Wear to Introduce Omni-channel Program
Crocodile Wear, a retailer of the absolute best and most exotic fashion accessories in the market, implements extensive omni-channel customer...
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Omnie Integrates with Zendesk to Provide Premier Customer Service and Leading Technology to All Businesses
Omnie Integrates with Zendesk to Provide Premier Customer Service and Leading Technology to All Businesses Omnie Integrated Services, an innovative,...
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Customer Experience Trends 2021
Last year, we learned that customer needs can change in a blink, and your support team needs to change almost...
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The Digital Tipping Point
Zendesk is partnering with Pop-Up Magazine to bring you a different kind of virtual event. Get transported back to IRL...
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SMB Rapid Change Benchmark
Adapting to rapid change. How small businesses can deliver better customer experiences with leaner teams. [Benchmark Report] Adapting to Rapid...
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Macro CX Industry Trends
Delivering an excellent customer experience makes your business stand out and marks your overall success. Start by improving the efficiency...
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