The Role of Customer Service in Ecommerce: Why Outsourcing is the Key
In the rapidly evolving world of ecommerce, customer service plays a pivotal role in the success of online businesses. As...
Read More 
Understanding and Managing Customer Expectations in Today’s E-commerce Landscape
In today’s rapidly evolving e-commerce landscape, understanding and effectively managing customer expectations has become crucial for businesses to thrive. As...
Read More
How to Empower Your Customer Service Team
Customer service is a critical component of any successful business. Providing quality customer service not only helps to retain existing...
Read More
Why Your Customer Service Data Matters
Customer service data is the information that is collected and analyzed to evaluate the performance of customer support teams and...
Read More
Case Deflection – Where It Works And Where It Doesn’t
Customer service case deflection has become an increasingly popular way for businesses to deal with customer inquiries. It can help...
Read More
The Challenges of Hiring for Customer Service
Hiring the right people for the job is crucial for the success of small businesses — the employees representing your...
Read More
What to Expect from Customers this Holiday Season
The holidays bring a lot of stress for both businesses and customers alike. Customers are worried about getting the perfect...
Read More
Outsourced vs. Managed Customer Service
As your small business begins to attract more customers, you may feel as though the workload is becoming overwhelming. Greater...
Read More
How Does Technology Improve Customer Service?
How quickly is your team able to respond to customer service requests? Is your customer service team overloaded with common...
Read More
How Does Poor Customer Service Affect a Business?
According to Forbes, poor customer service cost businesses approximately $75 Billion in 2018. That is a jaw-dropping amount of money...
Read More