What is Proactive Customer Service?
Proactive customer service is recognizing an issue and acknowledging or resolving it before a customer brings it to your...
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Customer Service Tool Kit
Customers expect faster response times, fewer interactions, and more transparency than ever before. Businesses are no longer competing on...
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The Landscape of Customer Service in 2021
If you’re a business owner or responsible for the larger strategy at a company then two things probably come to...
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