Case Deflection – Where It Works And Where It Doesn’t
Customer service case deflection has become an increasingly popular way for businesses to deal with customer inquiries. It can help...
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The Challenges of Hiring for Customer Service
Hiring the right people for the job is crucial for the success of small businesses — the employees representing your...
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What to Expect from Customers this Holiday Season
The holidays bring a lot of stress for both businesses and customers alike. Customers are worried about getting the perfect...
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Outsourced vs. Managed Customer Service
As your small business begins to attract more customers, you may feel as though the workload is becoming overwhelming. Greater...
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How Does Technology Improve Customer Service?
How quickly is your team able to respond to customer service requests? Is your customer service team overloaded with common...
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How Does Poor Customer Service Affect a Business?
According to Forbes, poor customer service cost businesses approximately $75 Billion in 2018. That is a jaw-dropping amount of money...
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How to Measure Customer Service KPIs Effectively in 2021
How are you currently measuring your business’s customer service performance? Although key performance indicators (KPIs) like costs, profits, and cash...
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What is Proactive Customer Service?
Proactive customer service is recognizing an issue and acknowledging or resolving it before a customer brings it to your...
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Customer Service Tool Kit
Customers expect faster response times, fewer interactions, and more transparency than ever before. Businesses are no longer competing on...
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The Landscape of Customer Service in 2021
If you’re a business owner or responsible for the larger strategy at a company then two things probably come to...
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