How to Empower Your Customer Service Team
Customer service is a critical component of any successful business. Providing quality customer service not only helps to retain existing...
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Why Your Customer Service Data Matters
Customer service data is the information that is collected and analyzed to evaluate the performance of customer support teams and...
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Best Practices: Returns & Exchanges
E-commerce returns can be a headache for both retailers and customers, but with the right policies and procedures in place,...
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Omnie Introduces a Shopify Live Customer Support App
Omnie Integrated Services Inc. today announced it is launching a managed, live chat customer support app for Shopify, available in...
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CX Trends 2022 – Artificial Intelligence
Customers expect effortless interactions anytime, anywhere. Breakthroughs in AI, automation, and conversational service enable personalized customer experiences that drive business...
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CX Trends 2022 – Drive Bottom Line Growth With Customer Service
With data from customers in over 21 countries, find out how companies drive bottom line growth with customer service. Gain...
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A Note from Our Director of Client Success, Trish Loreth
Hi! Let me start off by introducing you to myself. My name is Trish Loreth and I am the Director...
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Case Deflection – Where It Works And Where It Doesn’t
Customer service case deflection has become an increasingly popular way for businesses to deal with customer inquiries. It can help...
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The Challenges of Hiring for Customer Service
Hiring the right people for the job is crucial for the success of small businesses — the employees representing your...
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