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Blog

Omnie's team of customer service experts love to share exciting and innovative ways to make your customers say "WOW!" Follow our page for the latest new and tips from the industry leader in omni-channel, managed customer service solutions

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E-guides

How Does Poor Customer Service Affect a Business?

According to Forbes, poor customer service cost businesses approximately $75 Billion in 2018. That is a jaw-dropping amount of money...

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KPI
E-guides

How to Measure Customer Service KPIs Effectively in 2021

How are you currently measuring your business’s customer service performance? Although key performance indicators (KPIs) like costs, profits, and cash...

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News

Prinics, A Global KODAK Brand Licensee, Launches Customer Service Program Powered By Omnie

Prinics, a worldwide KODAK brand licensee for dye-sublimation photo printers and instant print cameras, launches leading customer service program with...

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News

Omnie Named Top 25 Customer Service Companies in Vancouver

This article showcases the top picks for the best Vancouver based Customer Service companies.    Get In Touch With...

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News

Omnie Partners with Crocodile Wear to Introduce Omni-channel Program

Crocodile Wear, a retailer of the absolute best and most exotic fashion accessories in the market, implements extensive omni-channel customer...

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News

Omnie Integrates with Zendesk to Provide Premier Customer Service and Leading Technology to All Businesses

Omnie Integrates with Zendesk to Provide Premier Customer Service and Leading Technology to All Businesses Omnie Integrated Services, an innovative,...

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Partner Reports

Customer Experience Trends 2021

Last year, we learned that customer needs can change in a blink, and your support team needs to change almost...

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Digital Tipping Point
Partner Reports

The Digital Tipping Point

Zendesk is partnering with Pop-Up Magazine to bring you a different kind of virtual event. Get transported back to IRL...

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Partner Reports

SMB Rapid Change Benchmark

Adapting to rapid change. How small businesses can deliver better customer experiences with leaner teams. [Benchmark Report] Adapting to Rapid...

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