Self-help

People know what’s best for them. Let your customers ask their own questions and get their own answers, quicker. By leaning on data and experience, a managed customer service team like Omnie will figure out the most frequent questions being asked and put that information in your customers hands. Quicker resolutions means happier customers.

Solution Highlights

Omni-Channel Experience

Fast, resolution-focused service on your customers preferred channel including talk, SMS, email, contact forms, live chat, and social media.

Increased Engagement & Revenue

Convenient customer contact points yield better business growth – and fewer abandoned carts.

Branded

Fully branded and integrated customer service that feels exactly like your brand.

Feedback

Improves over time and learns the questions your customers are asking most frequently.

Omnie Integrated Services