Mission and Vision

Omnie was created on the idea that the world should be fully integrated – why not start with customer service? Every interaction is an opportunity to elevate brand loyalty. But too many businesses are missing out because they don’t have the time or resources to provide consistent, high quality support on their customers’ preferred channels.

That’s where we come in. We want to make premier live support accessible to every business.

Our Values

We know that trusting another company to manage your customer service is a big decision. At Omnie, we recruit team members with the same customer-centric values that we hold as a business. 

Accountability

We take pride in the ability of our team members and organization as a whole to honour our commitments, both to clients and to each other. We will always take ownership of our decisions and actions.

Guest Convenience

Customer happiness and loyalty is driven by receiving fast, resolution-focused service. Our team receives ongoing training, so that we’re always improving our levels of quality, service, and satisfaction.

Innovation

To reinvent managed customer service, we have to be agile – as individuals and as a company. Our team members are creative problem solvers who are flexible, open to new ideas, and always improving.

Brand Alignment

We’re committed to helping our clients strengthen and align their brands, so that their guests’ experiences match their expectations. We do that through meticulous onboarding that includes brand education.

Board of Directors

Yuri Fulmer, OBC

Director

Yuri Fulmer has been building businesses since his early twenties. Having arrived from Australia a few years earlier, it all began when he was faced with the unexpected opportunity to buy a local franchise while working for A&W. Since then, Yuri has grown that single A&W franchise into dozens, doggedly building a $60 million business
portfolio by the time he was 30.

In 2010, Yuri founded Fulmer Capital Partners (now Fulmer & Company) to continue doing what he does best — helping businesses grow. Currently, Fulmer & Company owns and invests in a collection of companies in the hospitality, business-to-business, manufacturing, construction, digital technology and consumer service industries.

Right from the start, serving the local community has also been an important part of Yuri’s work. Over the years, he’s been actively involved in local non-profit, educational and as organizations, and serves as an accredited Director a number corporate and civic boards.
In 2019, Yuri established The Fulmer Foundation to take Fulmer & Company’s community investment to the next level. One of the foundation’s biggest undertakings is the management and support of Goodly Foods Society — a social enterprise working to repurpose surplus produce from local suppliers, while creating employment opportunities for people in need.

Yuri feels truly honoured to have been acknowledged for his contributions to others, including recognition by: Canada’s Top Foy Under 40 (2008), The BC Community Achievement Award (2010), The Spirit of Vancouver Award (2011), The Queen’s Diamond Jubilee Medal (2012) and The Order of British Columbia (2010), our Province’s highest honour, for Yuri’s “dynamic entrepreneurship and committed volunteerism”.

Away from the office, you can often find Yuri enjoying the great outdoors near and far, fishing, diving, canoeing, kayaking, climbing and exploring. Or, you know, not find him.

Mike Burtch, CFA

Director

Mike has close to two decades of experience in progressively senior roles in large cap investment banking in Vancouver and New York. His expertise includes advising companies, boards, entrepreneurs, families, private equity investors and government bodies on merger and acquisition transactions and capital raising across a broad range of industries.

Mike is a Chartered Financial Analyst (CFA) and holds a Bachelor of Commerce Degree from The University of British Columbia.

Jordan Brown

Founder

An innovator in the customer service space, Jordan has a passion for world-class service. This passion can be traced back to Club Med Resorts, where he began his career, before moving on to Carnival Cruise Lines. Managing large service teams on 5 different continents, Jordan gained unparalleled experience in the hospitality industry, establishing himself as a respected service leader over his 6-year career abroad.

Jordan realized the importance technology will play in the future of customer service, so he took his knowledge and ideas to Buyatab Online Inc. Leading a dedicated team for 7 years, Jordan transformed customer service at Buyatab as the company became the fastest growing technology company in Canada.

Driven by a mission to make premier customer service available to all businesses, Jordan is known for his customer service, management, and leadership expertise.

While his work experience has taken him around the world, Jordan is proud to call Vancouver home. Outside the office, you’ll find Jordan skiing, golfing, and spending time with his dog, Biggie.

The Team

Jordan Brown

Founder

An innovator in the customer service space, Jordan has a passion for world-class service. This passion can be traced back to Club Med Resorts, where he began his career, before moving on to Carnival Cruise Lines. Managing large service teams on 5 different continents, Jordan gained unparalleled experience in the hospitality industry, establishing himself as a respected service leader over his 6-year career abroad.

Jordan realized the importance technology will play in the future of customer service, so he took his knowledge and ideas to Buyatab Online Inc. Leading a dedicated team for 7 years, Jordan transformed customer service at Buyatab as the company became the fastest growing technology company in Canada.

Driven by a mission to make premier customer service available to all businesses, Jordan is known for his customer service, management, and leadership expertise.

While his work experience has taken him around the world, Jordan is proud to call Vancouver home. Outside the office, you’ll find Jordan skiing, golfing, and spending time with his dog, Biggie.

Justine Cheema

Account Executive

Justine is an Account Executive at Omnie. She provides daily hands-on service to clients large and small, offering timely, creative solutions to meet their needs. Justine has spent her entire career helping clients grow their businesses and increase revenue in various industries.

Her ability to anticipate client and company needs allows her to seamlessly build strong relationships. She is able to deliver tangible results with her thoughtful and persistent approach. When she is not growing accounts, you can find her planning several dream vacations, strolling through the garden centre, enjoying a workout or spending time with friends. She is always chasing the sun and seeking her next cup of coffee.

Zack McGill

Account Executive

Zack is an Account Executive and the newest member to join the Omnie team. Zack’s career has centered on delivering solutions to clients in varying industries including restaurants, hotels, real estate, retail, logistics, transportation, pharmaceutical, manufacturing, and technology.

Zack brings a strong track record of helping clients achieve their strategic and financial goals. He is an innovative thinker and resolute in his work ethic.

Zack obtained a Bachelor of Arts in Applied Energy in Economics from the University of Calgary and holds a certificate in Conscious Selling. In his free time, Zack is an avid reader, runner, and he claims that he can play the guitar.

Omnie Integrated Services