Who We Are

Mission: To revolutionize the customer service industry by providing cutting-edge technology and exceptional service to businesses of all sizes.

Vision: To become the global leader in customer service solutions, constantly pushing the boundaries of what is possible to ensure the complete satisfaction of our partners and their customers. We aim to create a future where businesses can offer seamless, personalized, and efficient customer service experiences. Omnie is committed to empowering businesses to deliver the best possible service and build lasting relationships with their customers.

Our Values

We know that trusting another company to manage your customer service is a big decision. At Omnie, we recruit team members with the same customer-centric values that we hold as a business. 


We take pride in the ability of our team members and organization as a whole to honour our commitments, both to clients and to each other. We will always take ownership of our decisions and actions.

Guest Convenience

Customer happiness and loyalty is driven by receiving fast, resolution-focused service. Our team receives ongoing training, so that we’re always improving our levels of quality, service, and satisfaction.


To reinvent managed customer service, we have to be agile – as individuals and as a company. Our team members are creative problem solvers who are flexible, open to new ideas, and always improving.

Brand Alignment

We’re committed to helping our clients strengthen and align their brands, so that their guests’ experiences match their expectations. We do that through meticulous onboarding that includes brand education.

Board of Directors

Yuri Fulmer, OBC


Yuri Fulmer has been building businesses since his early twenties. Having arrived from Australia a few years earlier, it all began when he was faced with the unexpected opportunity to buy a local franchise while working for A&W. Since then, Yuri has grown that single A&W franchise into dozens, doggedly building a $60 million business portfolio by the time he was 30.

In 2010, Yuri founded Fulmer Capital Partners (now Fulmer & Company) to continue doing what he does best — helping businesses grow. Currently, Fulmer & Company owns and invests in a collection of companies in the hospitality, business-to-business, manufacturing, construction, digital technology and consumer service industries.

Right from the start, serving the local community has also been an important part of Yuri’s work. Over the years, he’s been actively involved in local non-profit, educational and as organizations, and serves as an accredited Director a number corporate and civic boards.

In 2019, Yuri established The Fulmer Foundation to take Fulmer & Company’s community investment to the next level. One of the foundation’s biggest undertakings is the management and support of Goodly Foods Society — a social enterprise working to repurpose surplus produce from local suppliers, while creating employment opportunities for people in need.

Yuri feels truly honoured to have been acknowledged for his contributions to others, including recognition by: Canada’s Top Foy Under 40 (2008), The BC Community Achievement Award (2010), The Spirit of Vancouver Award (2011), The Queen’s Diamond Jubilee Medal (2012) and The Order of British Columbia (2010), our Province’s highest honour, for Yuri’s “dynamic entrepreneurship and committed volunteerism”.

Away from the office, you can often find Yuri enjoying the great outdoors near and far, fishing, diving, canoeing, kayaking, climbing and exploring. Or, you know, not find him.

Mike Burtch, CFA


Mike has close to two decades of experience in progressively senior roles in large cap investment banking in Vancouver and New York. His expertise includes advising companies, boards, entrepreneurs, families, private equity investors and government bodies on merger and acquisition transactions and capital raising across a broad range of industries.

Mike is a Chartered Financial Analyst (CFA) and holds a Bachelor of Commerce Degree from The University of British Columbia.

Matias Marquez


Matias Marquez is an active advisor to early-stage technology companies and a PowerPlay Young Entrepreneurs Ambassador.

Matias founded Buyatab in 2009 and lead Buyatab, as President and CEO, through the company’s sale to SVS, the acquisition was announced on February 2019. SVS is headquartered in Louisville, Kentucky, USA, and owned by Atlanta-based FLEETCOR Technologies, Inc. (NYSE: FLT).

Matias has received many awards for his entrepreneurial success, including being named a BC Business Top 30 Under 30 recipient in 2016; winner of the 2016 EY Entrepreneur of The Year award; being named to Canada’s Top 40 Under 40 for 2017; and being named a Forty under 40 recipient in 2018.

Matias holds a Bachelor of Business Administration degree from Simon Fraser University and the Chartered Financial Analyst designation.

The Team

Jordan Brown

Jordan Brown, P.CRM


An innovator in the customer service space, Jordan has a passion for world-class service. This passion can be traced back to Club Med Resorts, where he began his career, before moving on to Carnival Cruise Lines. Managing large service teams on 5 different continents, Jordan gained unparalleled experience in the hospitality industry, establishing himself as a respected service leader over his 6-year career abroad.

Jordan realized the importance technology will play in the future of customer service, so he took his knowledge and vision to Buyatab Online Inc. Leading a dedicated team for 7 years, Jordan transformed customer service at Buyatab as the company became the fastest growing technology company in Canada.

Driven by a mission to make premier customer service available to all businesses, Jordan is known for his customer service, management, and leadership expertise.

While his work experience has taken him around the world, Jordan is proud to call Vancouver home. Outside the office, you’ll find Jordan skiing, golfing, and spending time with his dog, Biggie.

Trish Loreth

Client Success Director & Operations Lead

Trish is the Client Success Director & Operations Lead at Omnie. While Trish’s career has varied in industries, it has always been client focused. With roles in customer service, marketing, brand loyalty, training and sales, she firmly believes that a great customer experience is crucial in building a successful company.

At Omnie, Trish is responsible for client success, onboarding of new clients and general operations. Her main objective is to make sure you – the client – are happy and so are your customers! Her main passion is people, which is why her kind, thoughtful and timely approach works well in this role.

When Trish isn’t engaged with her team members and partners at Omnie, you can find her spending time with friends, discovering new music, cooking up exciting recipes or walking through our gorgeous city of Vancouver, BC.

Mogos Tedla

Sales Manager

Mogos is a Sales Manager at Omnie, with many years of experience in customer service, sales, marketing and management. He firmly believes that the customer always comes first and will go above and beyond to ensure every customer is completely satisfied.

At Omnie, Mogos is responsible for providing customers with a genuine understanding of how impactful Omnie will be for their business. He and his team of experts are excited and ready to help!

On his off time, Mogos enjoys podcasts, comedy shows and sports. He is originally from Phoenix, Arizona and is referred to as Phoenix Suns fanatic! He also loves spending time with his wife and his goldendoodle Nala.

Brad Gutheridge

Customer Service Training Coordinator

Brad is the Customer Service Training Coordinator at Omnie. Responsible for onboarding and continuously coaching our customer service agents. With years of customer experience in his pocket from multiple sources of customer success, Brad brings a professional friendliness in his approach that will leave lasting effects on your customers to build a strong relationship with you and your brand.

When Brad isn’t working you can find him exploring the beautiful city of Vancouver, walking the seawall, trying new spots to eat, or just kicking back at a park. And if the weather says otherwise, he’s most likely catching up on the latest true crime docs.


Chief Barking Officer

Biggie joined the Omnie team as the Napping Coordinator but was quickly promoted to Chief Barking Officer as his skills proved to be invaluable to the organization. He was initially hesitant to accept the promotion, but after numerous belly rubs he reluctantly accepted.

As one of North America’s Top 10 Under 10, Biggie has excellent fetch skills that have been honed over years of practice, but his true passion is helping his team around the world provide leading customer experiences.

During his off time you’ll find him chasing squirrels, but never catching them.