About us

Jordan Brown is a seasoned leader with a track record of building and scaling high-performing teams across the customer experience space. With over a decade of experience spanning global hospitality, fintech, and tech-enabled services, he brings a unique blend of operational rigor and creative problem-solving to every venture. Prior to founding omnie, Jordan led international service operations at Club Med and Carnival Cruise Lines, and later played a key role in Buyatab’s rapid growth as one of Canada’s fastest-growing tech companies. He’s passionate about leadership, innovation, and creating systems that empower people to do their best work.

Trish is the Head of Operations & Client Success at Omnie. While Trish's career has varied in industries, it has always been client focused. With roles in customer service, marketing, brand loyalty, training and sales, she firmly believes that a great customer experience is crucial in building a successful company. At Omnie, Trish is responsible for client success, onboarding of new clients and general operations. Her main objective is to make sure you - the client - are happy and so are your customers! Her main passion is people, which is why her kind, thoughtful and timely approach works well in this role. When Trish isn't engaged with her team members and partners at Omnie, you can find her spending time with friends, discovering new music, cooking up exciting recipes or walking through our gorgeous city of Vancouver, BC.

As the Senior Customer Service Manager at Omnie, Bunmi brings two decades of experience in transforming customer interactions across various sectors. Her deep-seated passion for customer satisfaction motivates her to surpass expectations and make every interaction memorable. Bunmi excels in harnessing data-driven insights and innovative strategies to enhance operational efficiency and boost customer engagement. In her pivotal role at Omnie, Bunmi is at the forefront of enriching the customer experience. She is committed to addressing the needs of every client with meticulous attention and care, ensuring that Omnie's service quality remains unparalleled. Beyond her professional achievements, Bunmi values the cultivation of personal relationships. She cherishes moments spent with her husband and two sons, who are the foundation of her life. They constantly inspire her to practice empathy, patience, and to appreciate the simple joys in life. Bunmi's blend of professional dedication and personal warmth makes her an invaluable asset to our team and to the clients we serve.

Brad is the Workforce Manager at Omnie. Responsible for onboarding and continuously coaching our customer service agents. With years of customer experience in his pocket from multiple sources of customer success, Brad brings a professional friendliness in his approach that will leave lasting effects on your customers to build a strong relationship with you and your brand. When Brad isn't working you can find him exploring the beautiful city of Vancouver, walking the seawall, trying new spots to eat, or just kicking back at a park. And if the weather says otherwise, he's most likely catching up on the latest true crime docs.

Maria is a Customer Service Manager at Omnie where she is responsible for providing quality and efficient customer service through the daily management of our talented team. She has always enjoyed being in the customer service space, with retail being her first experience. She believes that transparency, honesty and having a positive attitude is the key to creating amazing relationships for brands and their customers. A fun fact about Maria: she has a pet turtle back in her home country Venezuela, that she named Snow White. Yes, she named her turtle snow white and no, we don’t know why. Besides her questionable turtle naming skills, she works hard to create an enjoyable experience for customers while motivating others in her workplace to do the same. You can also find Maria taking her dog Mocha for a walk and re-watching Harry Potter. Trust us you’re in good hands but know that your turtles aren’t safe…

Jazz is a Customer Service Team Lead at Omnie with six years of experience working in the industry as a Team Lead, Supervisor and Shift Manager. She specializes in customer service and is responsible for educating other employees on using progressive systems and support process improvement. This includes communication procedures on responding promptly to customer inquiries and provide professional customer support. Jazz is powerful force in the workplace and uses her positive attitude and tireless energy to encourage others to work hard and succeed. She has always been motivated by the desire to meet deadlines and achieving milestones. In her free time Jazz likes to workout, hike, watch Netflix and painting is her most favourite thing to do.