Crocodile Wear, a retailer of the absolute best and most exotic fashion accessories in the market, implements extensive omni-channel customer service through Omnie’s integrated services.
Omnie Integrated Services Inc., an innovative, industry-leading omni-channel customer service platform, has partnered with Crocodile Wear, a Vancouver-based retailer that helps you stand out with confidence while accentuating your exotic style.
Omnie’s leading platform which focuses on program growth, automation, and delighting customers, is in a strong position to transform the way Crocodile Wear engages its customers. With this white-label solution, customers are supported before, during, and after purchase through 6 different contact channels, 24 hours/day.
By utilizing Omnie’s comprehensive platform and highly skilled agents, Crocodile Wear can re-distribute resources to focus on growth, further developing the company’s overall experience, and strengthening the brand.
“The process of integrating Omnie’s solution into our business has been a breeze. We were also impressed with Omnie’s commitment to helping us meet business objectives through customized reporting.” said Moe Hosny, Co-Owner of Crocodile Wear.
“Crocodile Wear is a fascinating brand retailing an extensive collection of exotic products that helps you stand out,” said Jordan Brown, Founder of Omnie. “It’s crucial that we provide an experience that matches the customer’s expectations through live support, while constantly improving the program through actionable insights and automation. We are delighted to partner with Crocodile Wear as they continue to bring these incredible product designs to life.”
About Crocodile Wear
Fashion is a choice. We make it exotic.
Our focus has always been on helping you stand out with confidence while accentuating your exotic style. We work with hundreds of suppliers across the globe to bring you the absolute best and most exotic fashion accessories in the market. With us, you will find the trendiest croc-embossed and other exotic styles that will, most definitely, make you stand out.
Omnie is driven by a mission to make premier customer service and leading technologies available to businesses of all sizes. Changing the way brands communicate with their customers, the Omnie platform supports voice, SMS, email, contact form, live chat and social media. For digital communications, Omnie offers both live chat and automated customer support via its proprietary software, Omniebot. With clients in the United States, Canada, and Europe, Omnie provides customer service to brands all verticals including eCommerce, health & wellness and hospitality.