At Omnie, we are changing the way brands communicate with their customers! We are disrupting the status quo of customer service by offering customers dozens of contact channels, little to no wait time, and premier brand ambassadors. Now is the time to join us as we reinvent customer service.
Job Summary
We have an opportunity for a Business Development Representative to join our team, headquartered in Downtown Vancouver, B.C. In this role, you will be responsible for prospecting into Companies and booking meetings for our Outside Sales team. This will be accomplished by using a variety of tools to identify decision makers at target companies and then reaching out to those prospects over different mediums including e-mail, phone, and social media.
RESPONSIBILITIES
- Assume a role as a key piece of a lean Sales team, moving at a fast pace to convey our message, to introduce and sell our product with urgency
- Prospect, qualify and develop new business – sell by phone, working with Account Executives to set demos and help close business
- Engage with C-level and VP-level decision-makers, clearly and concisely conveying Omnie’s message
- Ensure that each and every prospect has an awesome Sales experience with Omnie
- Move quickly and develop your overall Sales skills, putting you on the fast-track to becoming a ‘closer’ for Omnie
- Research: Find the companies, the people within companies, and the positioning you’ll need to get those people and companies to want to talk with Omnie
- Outreach: Use tools like Outreach to get in touch with potential customers through email, by telephone, or by connecting via LinkedIn and other types of social media.
- Follow Up: Handle hundreds of people who need follow-ups – some through automated communication and many through personalized communication.
- Maintain Pipeline Organization: Use the CRM to always know what the next steps with deals will be and never let anything slip.
- Overachieve Activity Metrics: Understand how numbers impact your revenue targets and ensure you’re being proactive about outreach, meetings, and the quality of your meetings.
- Partner with Account Executives to help fill their sales pipelines with qualified leads and convert them to clients
- Research and build new accounts (i.e. adding contacts, sending personalized e-mails, cold calling)
- Qualify leads generated by marketing which includes demo requests
- Qualify and follow up with new accounts by using our lead scoring system
- Create a great first impression to our prospects by providing them with a world-class experience and offering innovative ways to approach them
- 100% focused on acquiring new customers through outbound prospecting activities
- Deliver qualified leads to Outside Sales team
- Identify decision makers within targeted Accounts to begin the sales process using tools that include LinkedIn, Apollo, or similar resources
- Work collaboratively with the Outside Sales team to drive the sales process and pipeline growth
- Maintain thorough knowledge of company services and solutions
- Stay current on industry trends as well as the competitive landscape
- Prepare activity reports as requested
REQUIRED SKILLS
- Excellent phone, writing, and listening skills
- Self-starter who has a desire to learn, grow, and excel in their role
- Passionate about Sales
- Knowledge of business processes and organizational structures
- Interest in Technology and Customer Service
- Ability to consistently meet and exceed established KPIs. 60-80 phone calls per week, 100-150 emails per week, contact ~50+ new businesses per week
DESIRED SKILLS
- Coachable: We have a strong culture of giving positive and constructive feedback. It’s critical for you to be comfortable with receiving and implementing feedback.
- Goal Oriented: You must have specific goals you’re striving toward or specific expectations of who you’re working on becoming.
- Sales Skills: You’ve had a lot of experience, training, and coaching sessions that have given you the ability to handle objections and convince people to meet with you.
- Emotional Intelligence: You’re able to mirror people, adjust your tone to get the reply you want, and work through conflicts with peers or prospects.
- Perseverance: You’re able to track down busy people and get them to take action by being creative in terms of your communication, research, and general hustle.
- Quick Task Switching: The team is in growth mode, which means you may need to switch between research, follow-ups, internal communication, chat, and email.
- The Ability to Handle Ambiguity: You thrive in an environment where something may not be easy to find and directions are given at a high level.
- Persistence: This was mentioned above, but it bears reiteration. You might need to connect with multiple stakeholders after a deal has gone dark – and to ensure it doesn’t go dark in the first place. Making sure that you’ve considered every opportunity to close a deal will be critical to your success.
- Curiosity: You’re the kind of person who always asks “Why?” You’re a delight to talk to at parties because you engage people with questions and want to learn more. This is important so that you come into this role with a deep curiosity about verticals, events, products, and competitors while keeping a finger on the pulse of changes.
- Verifiable experience reaching or exceeding activity goals/quotas
- 1-3 years of experience in Inside Sales or related role preferred
- Experience with selling technology solutions
WHY WORK HERE?
Make your mark! Expand your skills and fast-track your career within this high growth role and time within the organization
Join a team of driven, talented, proven problem-solvers, dedicated to a mission of changing the current landscape of customer service
Job Type: Full-time
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