Working at Omnie

Forget everything you’ve heard about outsourced vendors – we’re nothing like that. The Omnie office is fun, forward-thinking, and located right in the heart of Downtown Vancouver. Our employees get to be part of an exciting team that does amazing work, and has a great time doing it. Right now is the perfect time to join us, and be a part of reinventing customer service.

  • Tech-company office environment
  • Employee satisfaction is a top priority
  • Professional development and growth opportunities

Employee Benefits

Health and wellness are a priority for us. Omnie provides extended health benefits for all team members. Our office includes outdoor space, break out rooms, and bikes to ensure your comfort and wellbeing while you deliver world-class customer service to our clients.

Team Culture

We know that your satisfaction will bring out your best, and help us achieve our team goals! At Omnie you’ll enjoy a flexible schedule, work-from-home options, and office happy hours.

Growth Opportunities

We want you to chase your dreams, and achieve your personal goals. That’s why we provide ample opportunities for our team members to expand their skills and fast-track their career development. Omnie’s driven, talented leaders will provide continuous learning to help you grow.

Driving Innovation

Our platform is agile, and so is our company. We’re always on the lookout for people to help us develop fresh insights and exciting ideas to blow the competition away. We rely on our team’s ideas and customer feedback, to keep us on the cutting edge of technology and service.

Open Positions

Are you ready to bring your ideas to the table and start an exciting career with Omnie? View the open postings below. If you don’t see what you’re looking for, feel free to contact us anyway!

Bilingual Customer Service Representative

Full Time

Are you looking for an opportunity to work at a rapidly growing company? If so, we are be the business for you.

We are Omnie! We provide thorough, fast, and high-quality customer service for customer-centric, premier brands.

We are looking for people who love to learn new things, have a passion for technology, but most importantly, want to provide world-class customer service.

Responsibilities and duties:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer inquiries.
  • Knowing our client’s brand inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, and comments.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • Fluent in both French and English.
  • Upbeat, friendly, team-player attitude.
  • High school diploma, general education degree or equivalent.
  • Ability to stay calm and connect with customers.
  • Comfortable using computers.
  • Experience working in customer service.

Why Work Here?

  • Make your mark! Expand your skills and fast-track your career within this high growth role and time within the organization.
  • Join a team of driven, talented, proven problem-solvers, dedicated to a mission of changing the current landscape of customer service.
  • Work from home opportunities available after successful training.
  • Great benefits after 6 months.

Job Type: Full Time

Apply Now
Business Development Representative

Full Time

At Omnie, we are changing the way brands communicate with their customers! We are disrupting the status quo of customer service by offering customers dozens of contact channels, little to no wait time, and premier brand ambassadors. Now is the time to join us as we reinvent customer service.

Job Summary

We have an opportunity for a Business Development Representative to join our team, headquartered in Downtown Vancouver, B.C. In this role, you will be responsible for prospecting into Companies and booking meetings for our Outside Sales team. This will be accomplished by using a variety of tools to identify decision makers at target companies and then reaching out to those prospects over different mediums including e-mail, phone, and social media.

RESPONSIBILITIES

  • Assume a role as a key piece of a lean Sales team, moving at a fast pace to convey our message, to introduce and sell our product with urgency
  • Prospect, qualify and develop new business – sell by phone, working with Account Executives to set demos and help close business
  • Engage with C-level and VP-level decision-makers, clearly and concisely conveying Omnie’s message
  • Ensure that each and every prospect has an awesome Sales experience with Omnie
  • Move quickly and develop your overall Sales skills, putting you on the fast-track to becoming a ‘closer’ for Omnie
  • Research: Find the companies, the people within companies, and the positioning you’ll need to get those people and companies to want to talk with Omnie
  • Outreach: Use tools like Outreach to get in touch with potential customers through email, by telephone, or by connecting via LinkedIn and other types of social media.
  • Follow Up: Handle hundreds of people who need follow-ups – some through automated communication and many through personalized communication.
  • Maintain Pipeline Organization: Use the CRM to always know what the next steps with deals will be and never let anything slip.
  • Overachieve Activity Metrics: Understand how numbers impact your revenue targets and ensure you’re being proactive about outreach, meetings, and the quality of your meetings.
  • Partner with Account Executives to help fill their sales pipelines with qualified leads and convert them to clients
  • Research and build new accounts (i.e. adding contacts, sending personalized e-mails, cold calling)
  • Qualify leads generated by marketing which includes demo requests
  • Qualify and follow up with new accounts by using our lead scoring system
  • Create a great first impression to our prospects by providing them with a world-class experience and offering innovative ways to approach them
  • 100% focused on acquiring new customers through outbound prospecting activities
  • Deliver qualified leads to Outside Sales team
  • Identify decision makers within targeted Accounts to begin the sales process using tools that include LinkedIn, Apollo, or similar resources
  • Work collaboratively with the Outside Sales team to drive the sales process and pipeline growth
  • Maintain thorough knowledge of company services and solutions
  • Stay current on industry trends as well as the competitive landscape
  • Prepare activity reports as requested

REQUIRED SKILLS

  • Excellent phone, writing, and listening skills
  • Self-starter who has a desire to learn, grow, and excel in their role
  • Passionate about Sales
  • Knowledge of business processes and organizational structures
  • Interest in Technology and Customer Service
  • Ability to consistently meet and exceed established KPIs. 60-80 phone calls per week, 100-150 emails per week, contact ~50+ new businesses per week

DESIRED SKILLS

  • Coachable: We have a strong culture of giving positive and constructive feedback. It’s critical for you to be comfortable with receiving and implementing feedback.
  • Goal Oriented: You must have specific goals you’re striving toward or specific expectations of who you’re working on becoming.
  • Sales Skills: You’ve had a lot of experience, training, and coaching sessions that have given you the ability to handle objections and convince people to meet with you.
  • Emotional Intelligence: You’re able to mirror people, adjust your tone to get the reply you want, and work through conflicts with peers or prospects.
  • Perseverance: You’re able to track down busy people and get them to take action by being creative in terms of your communication, research, and general hustle.
  • Quick Task Switching: The team is in growth mode, which means you may need to switch between research, follow-ups, internal communication, chat, and email.
  • The Ability to Handle Ambiguity: You thrive in an environment where something may not be easy to find and directions are given at a high level.
  • Persistence: This was mentioned above, but it bears reiteration. You might need to connect with multiple stakeholders after a deal has gone dark – and to ensure it doesn’t go dark in the first place. Making sure that you’ve considered every opportunity to close a deal will be critical to your success.
  • Curiosity: You’re the kind of person who always asks “Why?” You’re a delight to talk to at parties because you engage people with questions and want to learn more. This is important so that you come into this role with a deep curiosity about verticals, events, products, and competitors while keeping a finger on the pulse of changes.
  • Verifiable experience reaching or exceeding activity goals/quotas
  • 1-3 years of experience in Inside Sales or related role preferred
  • Experience with selling technology solutions

WHY WORK HERE?

Make your mark! Expand your skills and fast-track your career within this high growth role and time within the organization

Join a team of driven, talented, proven problem-solvers, dedicated to a mission of changing the current landscape of customer service

Job Type: Full-time

Apply Now
Customer Service Representative

Full Time

Are you looking for an opportunity to work at a rapidly growing company? If so, we are be the business for you.

We are Omnie! We provide thorough, fast, and high-quality customer service for customer-centric, premier brands.

We are looking for people who love to learn new things, have a passion for technology, but most importantly, want to provide world-class customer service.

Responsibilities and duties:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer inquiries.
  • Knowing our client’s brand inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, and comments.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • Upbeat, friendly, team-player attitude.
  • High school diploma, general education degree or equivalent.
  • Ability to stay calm and connect with customers.
  • Comfortable using computers.
  • Experience working in customer service.

Why Work Here?

  • Make your mark! Expand your skills and fast-track your career within this high growth role and time within the organization.
  • Join a team of driven, talented, proven problem-solvers, dedicated to a mission of changing the current landscape of customer service.
  • Work from home opportunities available after successful training.
  • Great benefits after 6 months.

Job Type: Full Time

Job Location: Vancouver

Apply Now