Working at Omnie

Forget everything you’ve heard about outsourced vendors – we’re nothing like that. The Omnie office is fun, forward-thinking, and located right in the heart of Downtown Vancouver. Our employees get to be part of an exciting team that does amazing work, and has a great time doing it. Right now is the perfect time to join us, and be a part of reinventing customer service.

  • Tech-company office environment
  • Employee satisfaction is a top priority
  • Professional development and growth opportunities

Employee Benefits

Health and wellness are a priority for us. Omnie provides extended health benefits for all team members. Our pet-friendly office includes on-site bike storage, outdoor space, treadmill desks and standing desks to ensure your comfort and wellbeing while you deliver world-class customer service to our clients.

Team Culture

We know that your satisfaction will bring out your best, and help us achieve our team goals! At Omnie you’ll enjoy a flexible schedule, work-from-home options, snacks and refreshments, and office happy hours. And that’s not all – we also have a massage chair room and lounge.

Growth Opportunities

We want you to chase your dreams, and achieve your personal goals. That’s why we provide ample opportunities for our team members to expand their skills and fast-track their career development. Omnie’s driven, talented leaders will provide continuous learning to help you grow.

Driving Innovation

Our platform is agile, and so is our company. We’re always on the lookout for people to help us develop fresh insights and exciting ideas to blow the competition away. We rely on our team’s ideas and customer feedback, to keep us on the cutting edge of technology and service.

Open Positions

Are you ready to bring your ideas to the table and start an exciting career with Omnie? View the open postings below. If you don’t see what you’re looking for, feel free to contact us anyway!

Bilingual Overnight Customer Service Specialist

Full Time & Part Time

Are you looking for an opportunity to work at a rapidly growing company? If so, we may be the business for you.

We are Omnie! We provide thorough, fast, and high-quality customer service for customer-centric, premier brands.

We are looking for people who love to learn new things, have a passion for technology, love dogs, but most importantly, want to provide world-class customer service.

Responsibilities and duties:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer inquiries.
  • Knowing our client’s brand inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, and comments.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • Fluent in both French and English.
  • Upbeat, friendly, team-player attitude.
  • High school diploma, general education degree or equivalent.
  • Ability to stay calm and connect with customers.
  • Comfortable using computers.
  • Experience working in customer service.

Why Work Here?

Make your mark! Expand your skills and fast-track your career within this high growth role and time within the organization.

Join a team of driven, talented, proven problem-solvers, dedicated to a mission of changing the current landscape of customer service.

Work from home opportunities may be available after successful completion of training.

 

Job Type: Full Time & Part Time Positions Available

Job Location: Vancouver

Apply Now
Omnie Integrated Services