Careers

Are you looking for an opportunity to work at a rapidly growing company? If so, we are be the business for you.

We are Omnie! We provide thorough, fast, and high-quality customer service for customer-centric, premier brands.

We are looking for people who love to learn new things, have a passion for technology, but most importantly, want to provide world-class customer service.

Responsibilities and duties:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer inquiries.
• Knowing our client’s brand inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, and comments.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Fluent in both French and English.
• Upbeat, friendly, team-player attitude.
• High school diploma, general education degree or equivalent.
• Ability to stay calm and connect with customers.
• Comfortable using computers.
• Experience working in customer service.

Why Work Here?

• Make your mark! Expand your skills and fast-track your career within this high growth role and time within the organization.
• Join a team of driven, talented, proven problem-solvers, dedicated to a mission of changing the current landscape of customer service.
• Work from home opportunities available after successful training.
• Great benefits after 6 months.

Job Type: Full Time

Are you looking for an opportunity to work at a rapidly growing company? If so, we are be the business for you.

We are Omnie! We provide thorough, fast, and high-quality customer service for customer-centric, premier brands.

We are looking for people who love to learn new things, have a passion for technology, but most importantly, want to provide world-class customer service.

Responsibilities and duties:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer inquiries.
• Knowing our client’s brand inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, and comments.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Upbeat, friendly, team-player attitude.
• High school diploma, general education degree or equivalent.
• Ability to stay calm and connect with customers.
• Comfortable using computers.
• Experience working in customer service.

Why Work Here?

• Make your mark! Expand your skills and fast-track your career within this high growth role and time within the organization.
• Join a team of driven, talented, proven problem-solvers, dedicated to a mission of changing the current landscape of customer service.
• Work from home opportunities available after successful training.
• Great benefits after 6 months.

Job Type: Full Time

Job Location: Vancouver

Are you seeking a chance to be part of a rapidly growing company? Look no further! Omnie is your gateway to an exciting opportunity.

We are committed to delivering comprehensive, efficient, and top-tier technology-enhanced customer service for premier customer-centric ecommerce brands.

Overview:

As a Product and Implementation Lead at Omnie, you will play a pivotal role in transforming customer support operations for ecommerce businesses. This multifaceted position is responsible for the seamless implementation of customer support CRMs, keeping our partners at the forefront of the ever-evolving support technology landscape, and ensuring the continued functionality and customization of the CRM platform to meet the unique needs of our clients.

Responsibilities:

Implementing Customer Support CRMs: Your primary responsibility is to oversee the successful implementation of customer support CRMs for our ecommerce partners. This includes understanding the specific requirements of each business, customizing the CRM to meet those needs, and ensuring a smooth transition from existing systems to the new CRM.

Staying Ahead of Technology Trends: You will be at the cutting edge of customer support technology. It’s your role to research and analyze the latest trends and innovations in the field. By maintaining a deep understanding of emerging technologies, you can proactively recommend and implement solutions that keep our partners ahead of the curve.

Maintenance and Customization: Post-implementation, your role will involve the ongoing maintenance and optimization of the CRM platform and customer service internal technology. You will respond to changes and customization requests from customers, ensuring that the CRM continues to align with their evolving business requirements. This includes troubleshooting, resolving technical issues, and making necessary updates to enhance performance.

Experience:

The ideal candidate for this role should have a strong background in working with customer support CRMs, with a specific emphasis on Gorgias and Zendesk. Your experience should extend to serving as an admin for these platforms, demonstrating a deep understanding of their features and capabilities.

Qualifications:

• Bachelor’s degree in a relevant field is preferred but not mandatory.
• Strong project management skills, with a proven track record of successfully leading CRM implementation projects.
• Exceptional problem-solving abilities and the capacity to adapt to evolving technology trends.
• Excellent communication skills to interact with clients and translate their needs into solutions.
• A deep commitment to staying updated on the latest customer support technology and its potential application in the ecommerce sector.
• Proficiency in evaluating, implementing, and optimizing AI solutions.
• Ability to work collaboratively with cross-functional teams.
• Exceptional communication and project management skills.

Why Omnie?

Working as a Product and Implementation Lead at Omnie offers a unique opportunity to be at the forefront of customer support technology in the ecommerce domain. You will collaborate with a dynamic team of experts, including world-class customer service agents and technology enthusiasts, to revolutionize how our partners deliver exceptional customer support. Your contributions will have a direct impact on the success of our clients and help them achieve unparalleled customer satisfaction and efficiency in their operations.

• Make your mark! Expand your skills and fast-track your career within this high growth role and time within the organization.
• Join a team of driven, talented, proven problem-solvers, dedicated to a mission of changing the current landscape of customer service.
• Comprehensive benefits package.
• Work remotely.