Omni-channel

Customers with multiple touch points can enjoy a seamless journey with a single brand ambassador. Build trust. Build relationships. Have more authentic interactions.

Omniebot

Automation using Omniebot helps stimulate interactions with customers automatically through live chat, email, social media, messaging platforms, and contact forms. Let us influence the customer experience by breaking the ice.

Proactive Service

Proactive customer service occurs when team members engage with your customers without being prompted. This includes checking what they need help with, directing them where they want to go, highlighting promotions or new products – all leading to increased sales.

Scalable Service

Businesses need to grow in order to be successful. If your customer service can’t keep up you will lose the chance to impress them. This can be easily avoided with our elastic pool of brand ambassadors.

Actionable Insights

Have the data available to make impactful decisions with help from over 400 metrics. Every connection with any customer is a revenue opportunity – don’t leave your service strategy to chance.

Self-help

The emerging trend in customer service. It lets customers go at their own pace and find what they want fast.

Integrations

Omnie’s agile platform is built to seamlessly integrate with tools your business already uses. If you don’t see your tools listed here, please reach out to our team and see what we can do for you!

How It Works

Partnering with Omnie is quick and seamless. We do all the heavy lifting – we require only 3 things to ensure our team is ready to wow your customers.

Step 1: Brand Assets

Omnie will build a custom, white-label technology solution that looks and feels exactly like your brand. We simply need:

  • Brand voice
  • Images
  • Logos
  • Color codes
  • Typography

Step 2: Frequently Asked Questions

Omnie will utilize FAQs available on your site already, or work together to build the foundation of your help center.

Step 3: Basic Training Material

Basic training material and workflows will help our amazing team leave a lasting impression on your customers and keep your business running smoothly.

Why Choose Omnie?

We take great pride in offering innovative, industry-leading solutions and record response times. Let us help you reinvent your customer care.

True Omni-Channel Experience

Our centrally managed platform delivers fast, focused support on every channel you offer.

Increased Engagement & Revenue

Convenient customer contact points yield better business growth – and fewer abandoned carts.

Straightforward Pricing & Terms

No surprises here, just no-nonsense pricing that’s up front and always aligned with your goals.

Guaranteed SLAs

We promise to deliver industry-leading response times for your customers, across all channels.

User-Friendly & Design Focused

Manage all of your channels in one elegant, branded interface that’s accessible on all devices.

Security & Data Protection

You and your customers have guaranteed data protection including remote access control.

Customer Satisfaction

Your brand is represented by live brand ambassadors with world-class customer satisfaction (CSAT) scores.

Sustainable & Leading Approach

We’re committed to employing a diverse team of brand ambassadors and paying fair wages.