Omni-channel
Customers with multiple touch points can enjoy a seamless journey with a single brand ambassador. Build trust. Build relationships. Have more authentic interactions.
"Trish, Jordan, Dan and the entire omnie team are wonderful to work with. As a scaling start-up, customer service was taking up so much of our time and we didn't know how to handle it. After an informational call with one of their sales specialists, we knew this was a service we desperately needed. They did not disappoint! As company owners, we've gained back hours of our time to focus on growing our business because omnie takes such good care of our customer service needs. They are professional, timely, accurate and detailed. We'd recommend them to any and everyone!"
NINNI Co.
"The dedication of your team tells all. Best onboarding and support experience to date."
The Trailer Parts Outlet
"Omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need Omnie accommodates."
Koi Footwear
"Working with Omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
STONZ
Omniebot
Automation using Omniebot helps stimulate interactions with customers automatically through live chat, email, social media, messaging platforms, and contact forms. Let us influence the customer experience by breaking the ice.
Proactive Service
Proactive customer service occurs when team members engage with your customers without being prompted. This includes checking what they need help with, directing them where they want to go, highlighting promotions or new products – all leading to increased sales.
Scalable Service
Businesses need to grow in order to be successful. If your customer service can’t keep up you will lose the chance to impress them. This can be easily avoided with our elastic pool of brand ambassadors.
Actionable Insights
Have the data available to make impactful decisions with help from over 400 metrics. Every connection with any customer is a revenue opportunity – don’t leave your service strategy to chance.
Self-help
The emerging trend in customer service. It lets customers go at their own pace and find what they want fast.
Integrations
Omnie’s agile platform is built to seamlessly integrate with tools your business already uses. If you don’t see your tools listed here, please reach out to our team and see what we can do for you!
How It Works
Partnering with Omnie is quick and seamless. We do all the heavy lifting – we require only 3 things to ensure our team is ready to wow your customers.
Step 1: Brand Assets
Omnie will build a custom, white-label technology solution that looks and feels exactly like your brand. We simply need:
- Brand voice
- Images
- Logos
- Color codes
- Typography
Step 2: Frequently Asked Questions
Omnie will utilize FAQs available on your site already, or work together to build the foundation of your help center.
Step 3: Company Policies
Basic company policies and workflows will help our amazing team leave a lasting impression on your customers and keep your business running smoothly.
Why Choose Omnie?
We take great pride in offering innovative, industry-leading solutions and record response times. Let us help you reinvent your customer care.
True Omni-Channel Experience
Our centrally managed platform delivers fast, focused support on every channel you offer.
Increased Engagement & Revenue
Convenient customer contact points yield better business growth – and fewer abandoned carts.
Straightforward Pricing & Terms
No surprises here, just no-nonsense pricing that’s up front and always aligned with your goals.
Guaranteed SLAs
We promise to deliver industry-leading response times for your customers, across all channels.
User-Friendly & Design Focused
Manage all of your channels in one elegant, branded interface that’s accessible on all devices.
Security & Data Protection
You and your customers have guaranteed data protection including remote access control.
Customer Satisfaction
Your brand is represented by live brand ambassadors with world-class customer satisfaction (CSAT) scores.
Sustainable & Leading Approach
We’re committed to employing a diverse team of brand ambassadors and paying fair wages.