“We had been using a different company that was costing us a lot of money and was taking up a lot of our time… Then I found Omnie and from the first meeting, I truly felt like they cared about my business and were excited about helping us to reduce costs and improve our customer service experience. They really feel like an extension of the Dog Quality team and I can rest easy knowing that our customers are well taken care of thanks to Omnie.”
"...they swept in and saved the day. I wouldn't have expected onboarding a customer service agency to be the easiest part of a site migration, but it was... The client service to us was unmatched. They even helped us create new SOPs and reviewed all of our customer information pages. If you need a customer service agency, particularly one who works with Gorgias, I couldn't recommend them more..."
"Omnie has been a pleasure to work with as a team! Very highly recommended when it comes to efficiency, patience, and professionalism! Grateful to have them a part of our team and to be a part of theirs!"
"Trish, Jordan, Dan and the entire omnie team are wonderful to work with. As a scaling start-up, customer service was taking up so much of our time and we didn't know how to handle it. After an informational call with one of their sales specialists, we knew this was a service we desperately needed. They did not disappoint! As company owners, we've gained back hours of our time to focus on growing our business because omnie takes such good care of our customer service needs. They are professional, timely, accurate and detailed. We'd recommend them to any and everyone!"
"The dedication of your team tells all. Best onboarding and support experience to date."
"Omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need Omnie accommodates."
"Working with Omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
Introducing ChatGPT, the ultimate customer service companion. With its advanced language capabilities and vast knowledge, ChatGPT seamlessly integrates into your customer service platform, ensuring efficient and personalized interactions.
Customers with multiple touch points can enjoy a seamless journey with a single brand ambassador. Build trust. Build relationships. Have more authentic interactions.
Automation using Omniebot helps stimulate interactions with customers automatically through live chat, email, social media, messaging platforms, and contact forms. Let us influence the customer experience by breaking the ice.
Proactive customer service occurs when team members engage with your customers without being prompted. This includes checking what they need help with, directing them where they want to go, highlighting promotions or new products – all leading to increased sales.
Businesses need to grow in order to be successful. If your customer service can’t keep up you will lose the chance to impress them. This can be easily avoided with our elastic pool of brand ambassadors.
Have the data available to make impactful decisions with help from over 400 metrics. Every connection with any customer is a revenue opportunity – don’t leave your service strategy to chance.
The emerging trend in customer service. It lets customers go at their own pace and find what they want fast.
Omnie’s agile platform is built to seamlessly integrate with tools your business already uses. If you don’t see your tools listed here, please reach out to our team and see what we can do for you!
Partnering with Omnie is quick and seamless. We do all the heavy lifting – we require only 3 things to ensure our team is ready to wow your customers.
Omnie will build a custom, white-label technology solution that looks and feels exactly like your brand. We simply need:
Omnie will utilize FAQs available on your site already, or work together to build the foundation of your help center.
Basic company policies and workflows will help our amazing team leave a lasting impression on your customers and keep your business running smoothly.
We take great pride in offering innovative, industry-leading solutions and record response times. Let us help you reinvent your customer care.
Our centrally managed platform delivers fast, focused support on every channel you offer.
Convenient customer contact points yield better business growth – and fewer abandoned carts.
No surprises here, just no-nonsense pricing that’s up front and always aligned with your goals.
We promise to deliver industry-leading response times for your customers, across all channels.
Manage all of your channels in one elegant, branded interface that’s accessible on all devices.
You and your customers have guaranteed data protection including remote access control.
Your brand is represented by live brand ambassadors with world-class customer satisfaction (CSAT) scores.
We’re committed to employing a diverse team of brand ambassadors and paying fair wages.
