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Pick what you need. We run it all.

Advanced AI, revenue-driving agents, every channel unified, and 400+ metrics behind it. Fully managed from day one.

"The entire omnie team are wonderful to work with... After an informational call with one of their sales specialists, we knew this was a service we desperately needed... We'd recommend them to any and everyone!"
NINNI CO.
“omnie has been a pleasure to work with as a team! Very highly recommended when it comes to efficiency, patience and professionalism! Grateful to have them a part of our team and to be a part of theirs!”
THE CARE CRATE CO.
"The dedication of your team tells all. Best onboarding and support experience to date."
THE TRAILER PARTS OUTLET
"omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great..."
KOI FOOTWEAR
"...They swept in and saved the day... The client service to us was unmatched... If you need a customer service agency... I couldn't recommend them more..."
FRYE
"They added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
STONZ

Scale On Demand

Add agents for peak season. Drop them when it slows.

Volume spikes in Q4 or after a launch, and your team needs to grow overnight. We add trained agents in weeks, not months. When things quiet down, you scale back. Month to month, no lock-in.

See how scaling works

ADVANCED AI

AI that closes tickets, not just answers them.

omnieAI resolves up to 80% of interactions end to end, trained on your brand from day one. It plugs into your existing helpdesk and Shopify stack, so nothing changes on your side except the queue getting shorter.

See how omnieAI works

Support That Sells

Your support team can lift conversion 12%.

Targeted chat campaigns catch buyers before they leave. Agents answer pre-purchase questions, recommend the right product, and re-engage visitors who stalled at checkout. Support stops being a cost line and starts paying for itself.

See how support drives revenue

Every Channel

12+ channels, one inbox.

Voice, SMS, email, live chat, social, and messaging apps, all answered from one place in your brand’s voice. Your customers never repeat themselves, and your team never switches tabs to find the history.

See every channel we cover

Reporting & Insights

Know what your customers are actually asking.

Live dashboards and custom reporting on every channel. Spot the ticket drivers eating your team’s time, track CSAT and response times daily, and fix the problem instead of the symptom.

See the reporting

Why choose omnie

Fully managed, priced up front, and accountable to targets we put in writing.

true Omni-channel
service

Every channel you offer, answered from one place in your brand's voice. No repeating, no tab switching.

Increased Engagement
& Revenue

Agents answer pre-purchase questions and recover carts. Support that earns instead of just costing.

Straightforward
Pricing & Terms

Published rates, month to month, no setup or recruiting fees. Nothing on the invoice you didn't expect.

Guaranteed
SLAs

Response time targets we commit to in writing, on every channel, tracked and reported.

Security & Data
Protection

Your customer data stays protected, with remote access control and monitored compliance.

Customer
Satisfaction

Dedicated agents trained on your brand, with CSAT tracked and reviewed by your CX manager.

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Are you ready to unify your customer support channels, improve branded 
communication, and drive business growth? Let’s start your omnie experience.

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