Outsourced vs. Managed Customer Service
As your small business begins to attract more customers, you may feel as though the workload is becoming overwhelming. Greater...
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Holiday Season Customer Service Challenges
With the holiday season fast approaching, it’s important to start considering how your business will manage the increased workload on...
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Common Mistakes New Companies Make When Managing Customer Service In-House
Starting a new business is difficult — there are a thousand things happening all at once and it’s hard to...
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Omnie Named Top 16 B2C Companies In Canada
This article showcases the top picks for the best Vancouver based Customer Service companies. Get In Touch With...
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How Does Technology Improve Customer Service?
How quickly is your team able to respond to customer service requests? Is your customer service team overloaded with common...
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How Does Poor Customer Service Affect a Business?
According to Forbes, poor customer service cost businesses approximately $75 Billion in 2018. That is a jaw-dropping amount of money...
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How to Measure Customer Service KPIs Effectively in 2021
How are you currently measuring your business’s customer service performance? Although key performance indicators (KPIs) like costs, profits, and cash...
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Prinics, A Global KODAK Brand Licensee, Launches Customer Service Program Powered By Omnie
Prinics, a worldwide KODAK brand licensee for dye-sublimation photo printers and instant print cameras, launches leading customer service program with...
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Omnie Named Top 25 Customer Service Companies in Vancouver
This article showcases the top picks for the best Vancouver based Customer Service companies. Get In Touch With...
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