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Blog

Omnie's team of customer service experts love to share exciting and innovative ways to make your customers say "WOW!" Follow our page for the latest new and tips from the industry leader in omni-channel, managed customer service solutions

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  • E-guides
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E-guides

How to Empower Your Customer Service Team

Customer service is a critical component of any successful business. Providing quality customer service not only helps to retain existing...

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E-guides

Why Your Customer Service Data Matters

Customer service data is the information that is collected and analyzed to evaluate the performance of customer support teams and...

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Small & Growing Businesses

Best Practices: Returns & Exchanges

E-commerce returns can be a headache for both retailers and customers, but with the right policies and procedures in place,...

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News

Omnie Introduces a Shopify Live Customer Support App

Omnie Integrated Services Inc. today announced it is launching a managed, live chat customer support app for Shopify, available in...

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Partner Reports

CX Trends 2022 – Artificial Intelligence

Customers expect effortless interactions anytime, anywhere. Breakthroughs in AI, automation, and conversational service enable personalized customer experiences that drive business...

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Partner Reports

CX Trends 2022 – Drive Bottom Line Growth With Customer Service

With data from customers in over 21 countries, find out how companies drive bottom line growth with customer service. Gain...

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News

A Note from Our Director of Client Success, Trish Loreth

Hi! Let me start off by introducing you to myself. My name is Trish Loreth and I am the Director...

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E-guides

Case Deflection – Where It Works And Where It Doesn’t

Customer service case deflection has become an increasingly popular way for businesses to deal with customer inquiries. It can help...

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E-guides

The Challenges of Hiring for Customer Service

Hiring the right people for the job is crucial for the success of small businesses — the employees representing your...

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