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Blog

Omnie's team of customer service experts love to share exciting and innovative ways to make your customers say "WOW!" Follow our page for the latest new and tips from the industry leader in omni-channel, managed customer service solutions

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E-guides

The Role of Customer Service in Ecommerce: Why Outsourcing is the Key

In the rapidly evolving world of ecommerce, customer service plays a pivotal role in the success of online businesses. As...

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E-guides

Understanding and Managing Customer Expectations in Today’s E-commerce Landscape

In today’s rapidly evolving e-commerce landscape, understanding and effectively managing customer expectations has become crucial for businesses to thrive. As...

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News

Omnie announces partnership with Yuma aimed at transforming customer service automation

Omnie Integrated Services Inc., a leading omni-channel customer service solutions provider, has announced a partnership with Yuma.ai, an emerging leader...

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E-guides

How to Empower Your Customer Service Team

Customer service is a critical component of any successful business. Providing quality customer service not only helps to retain existing...

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E-guides

Why Your Customer Service Data Matters

Customer service data is the information that is collected and analyzed to evaluate the performance of customer support teams and...

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Small & Growing Businesses

Best Practices: Returns & Exchanges

E-commerce returns can be a headache for both retailers and customers, but with the right policies and procedures in place,...

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News

Omnie Introduces a Shopify Live Customer Support App

Omnie Integrated Services Inc. today announced it is launching a managed, live chat customer support app for Shopify, available in...

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Partner Reports

CX Trends 2022 – Artificial Intelligence

Customers expect effortless interactions anytime, anywhere. Breakthroughs in AI, automation, and conversational service enable personalized customer experiences that drive business...

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Partner Reports

CX Trends 2022 – Drive Bottom Line Growth With Customer Service

With data from customers in over 21 countries, find out how companies drive bottom line growth with customer service. Gain...

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