CX Trends 2022 – Artificial Intelligence
Customers expect effortless interactions anytime, anywhere. Breakthroughs in AI, automation, and conversational service enable personalized customer experiences that drive business...
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CX Trends 2022 – Drive Bottom Line Growth With Customer Service
With data from customers in over 21 countries, find out how companies drive bottom line growth with customer service. Gain...
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A Note from Our Director of Client Success, Trish Loreth
Hi! Let me start off by introducing you to myself. My name is Trish Loreth and I am the Director...
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Case Deflection – Where It Works And Where It Doesn’t
Customer service case deflection has become an increasingly popular way for businesses to deal with customer inquiries. It can help...
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The Challenges of Hiring for Customer Service
Hiring the right people for the job is crucial for the success of small businesses — the employees representing your...
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What to Expect from Customers this Holiday Season
The holidays bring a lot of stress for both businesses and customers alike. Customers are worried about getting the perfect...
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Outsourced vs. Managed Customer Service
As your small business begins to attract more customers, you may feel as though the workload is becoming overwhelming. Greater...
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Holiday Season Customer Service Challenges
With the holiday season fast approaching, it’s important to start considering how your business will manage the increased workload on...
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Common Mistakes New Companies Make When Managing Customer Service In-House
Starting a new business is difficult — there are a thousand things happening all at once and it’s hard to...
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