Live Agent Resolution - $2.95
A live agent resolution can span across multiple contact channels and consist of multiple interactions. You're not charged until your customer leaves happy! (Compared to industry average of $8.10 when done in-house)
Essentials
Starting at $895/month
+ Live Agent Resolution
───────────
• 40 hours of live support per week included
• Live Chat
• Unlimited automated resolutions
• Help center
• Guaranteed SLAs
• Standard reporting
───────────
Voice & SMS available – Get started below to learn more
Get StartedPremium
Starting at $1,995/month
+ Live Agent Resolution
───────────
• 40 hours of live support per week included
• Live Chat
• Unlimited automated resolutions
• Help center
• Guaranteed SLAs
• Enhanced reporting
• Social media
• Messaging platforms
───────────
Voice & SMS available – Get started below to learn more
Get StartedEnterprise
Custom Pricing
───────────
• Custom support hours – up to 24/7
• Dozens of contact channels available including voice & SMS
• Over 100 languages available on request for voice support
• Custom service levels to meet the need of your business
• Don’t like resolution-based pricing? We can create a pricing structure that meets your needs
Get Started
"The dedication of your team tells all. Best onboarding and support experience to date."
The Trailer Parts Outlet
"Omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need Omnie accommodates."
Koi Footwear
"Working with Omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
STONZ
What’s Included
With so many built-in benefits and features, it’s easy to see the Omnie advantage.
Brand Ambassadors
We hire the best local brand ambassadors to be the face of your business on every channel.
Hiring & Training
We handle all brand ambassador hiring, onboarding, continuous training, and professional development.
Program Management
Our responsive team is available to make program changes quickly and as often as you need.
Quality Assurance
We perform ongoing team member reviews and platform testing to ensure the best experience.
Workforce Management
We use historical data and trends to ensure that your customer service levels are exceeded.
Reporting
You get a live dashboard, unlimited custom reporting, plus custom alerts via email and SMS.
Innovation
If there’s a new technology solution that would benefit your customers, you’ll hear it from us first.
Security & Compliance
All of your data is completely secure, when in transit and while it’s stored within our platform.
FAQs
Browse the popular questions below, and don’t hesitate to reach out if you want to know more. One of our team members will be happy to help.
What do you do?
Omnie is the North American leader in omni-channel outsourcing. By providing businesses over a dozen contact channels for their customers to utilize for support, coupled with world-class brand ambassadors available 24/7, we elevate your entire customer experience.
Why should I outsource over providing support in-house?
The biggest and most obvious reason to outsource is to save money and resources. A well-run customer service department requires tech, management, and human resources.
Imagine if you didn’t have to worry about training employees, putting added strain on your staff, and additional workspace, all while trying to scale your business.
Outsourcing allows you to focus on what you do best, while we do what we do best.
Do you offer custom-built solutions that help support just some contact channels?
Yes, we can customize a solution to fit your needs. Please contact our sales team for more information.
Where are your team members located?
We have 4 offices across North America and a global team. We will find team members in the right location so the experience feels like an extension of your brand.
Do you have work-from-home capabilities?
Yes, we have work-from-home capabilities supported by the same secure technologies and processes as our offices.
I don’t have all these new contact channels available for my customers. Will you set them up for me?
Yes, we can configure any contact channel you’d like during the implementation stage. We offer phone numbers in over 100 countries, and custom-built solutions to fit any website design.
How long does implementation take?
Implementation takes approximately 4-6 weeks. Depending on the size of the project, it may be completed quicker. We can also roll out the program in phases to ensure your guests have some support immediately.
What languages do you support?
We offer over 100 languages through email, live chat, and social messaging. Through voice, we can support any language. Reach out to our team for more details!
Can you provide reporting?
We provide custom-built reporting which can be sent via email or SMS, as well as viewed live on a custom dashboard. We have hundreds of metrics for every contact channel
My product or service is too complicated
We work with businesses in all verticals, so there is nothing too complicated for us. We create a resource center together so our team has access to all the information we need to take care of your customers.
How do I maintain my brand?
Omnie is a white-label solution, so each channel is fully branded to your requirements. We are an extension of your team and your customers will feel that with each interaction.
What are considered tier 1 requests?
- Product inquiries
- Ordering assistance
- Shipping
- Tracking
- Basic technical support
- Updating order information
- Cancelling orders
- Account issues
What are considered tier 2 requests?
- Return processing
- Exchange processing
- Replacement processing
- Warranty processing
- Wholesale order processing
- Advanced technical support
- Chargeback disputes