Pricing

Omnie is the North American leader in omni-channel customer service outsourcing. We build and maintain technology to offer your customers over a dozen contact channels to utilize for support, coupled with world-class brand ambassadors available 24/7. We support your customers from the moment they land on your site, all the way through to post-purchase support.

The biggest and most obvious reason to outsource is to save money and resources. A well-run customer service department requires tech, management, and human resources.

Imagine if you didn’t have to worry about training employees, putting added strain on your staff, and additional workspace, all while trying to scale your business.

Outsourcing allows you to focus on what you do best, while we do what we do best.

Our company has established four offices located throughout North America, with remote team members scattered across the globe. We take into account your specific needs when determining the best location for your team. Typically, language requirements and budget are the main factors that drive our decision-making process.

Yes! During the implementation stage, we can set up any contact channel that suits your needs. Our service includes a wide range of phone numbers in more than 100 countries, as well as customized solutions that can be tailored to match the design of your website.

The implementation process usually takes around 3-5 weeks, but for smaller projects, it may be completed quicker. To guarantee that your customers receive some assistance right away, we can also introduce the program in stages.

Our implementation process is designed to be simple for our partners. Our team at Omnie is responsible for completing the majority of the necessary work, so you can sit back and relax.

We offer over 100 languages through email, live chat, and social messaging. Through voice, we can support any language. Reach out to our team for more details!

Our customer service program includes a live dashboard that offers advanced analytics, which you can access at your convenience. With hundreds of metrics available for every contact channel, you can gain complete visibility into your program’s performance.

We work with businesses in all verticals, so there is nothing too complicated for us. We create a resource center together so our team has access to all the information we need to take care of your customers.

At Omnie, we offer a white-label solution with a team of dedicated members that are focused solely on your program. Our team will work closely with you to gain a deep understanding of your company, enabling us to replicate your brand’s voice. The goal is for our people to feel like your people.