Simple pricing, nothing hidden.
Published rates, month-to-month contracts, and no fees for setup, recruiting, or onboarding. Pay for AI, agents, or both.
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Recruiting, onboarding, and setup cost nothing. You pay for support once it's live.
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Advanced AI
smart automation for modern support
AS LOW AS
$0.90
/ automated ticket
what you get
- Email, Chat, Social Media, SMS
- Custom integrations
- Month-to-month contract
$95 Management Fee Includes
- Ongoing AI model optimization
- Monitoring & quality assurance
- Reporting & analytics
- Insights & recommendations
- Security & compliance
- Change management
Dedicated Agents
human agents for your team
AS LOW AS
$7.95
/ hr / agent
what you get
- Dedicated full-time agent(s)
- Available globally, including North America
- Month-to-month contract
$95 Management Fee Includes
- Software implementation & management
- Client Success team
- Customer Service Manager
- Comprehensive training
- Recruiting
- Quality assurance
Other ways to work with us
Not every business needs a full-time team. These three cover the rest.
Part-Time Agents
13.95/hour
Coverage for peak season, weekends, and after hours without a full-time commitment. Same brand-trained agents, same management, fewer hours.
Custom Solutions
CUSTOM PRICING
Multilingual teams, CRM implementation and optimization, or AI setup and management. If your requirements don’t fit a standard plan, we’ll build the plan.
AI-Only
AS LOW AS $0.90/TICKET
Run support entirely on automation. Resolves up to 80% of tickets on email, chat, and social, trained on your brand voice and synced to your helpdesk. No headcount, no minimum hours.
What’s included
Every plan comes fully managed. No add-ons, no upsells, no line items you didn't expect.
DEDICATED AGENTS
We recruit and hire agents for your account, and you pick your team from our shortlist.
hiring & training
All recruiting, onboarding, brand training, and ongoing development. No fee, ever.
program management
A responsive team that makes changes to your program quickly, as often as you need.
quality assurance
Ongoing agent reviews and platform testing so quality holds as your volume grows.
workforce management
We staff to your actual volume using historical data and trends, so coverage matches demand.
reporting
A live dashboard, unlimited custom reports, and custom alerts by email.
INNOVATION
When a new tool would help your customers, you hear it from us first.
SECURITY & COMPLIANCE
Strict security, privacy, and confidentiality standards on every account we manage.
FAQ
Browse the popular questions below, and don’t hesitate to reach out if you want to know more. One of our team members will be happy to help.
Why should I outsource over providing support in-house?
One of the primary benefits of outsourcing is cost and resource savings. Managing an efficient customer service department requires investment in technology, management, and human resources. Just imagine the relief of not having to worry about training new employees, adding strain to your current staff, or finding extra workspace, all while you’re trying to scale your business. Outsourcing lets you concentrate on your core strengths while we handle the rest, allowing you to grow your business without the added burdens.
Where are your team members located?
Although our headquarters is in North America, we operate offices worldwide. When deciding the best location for your team, we consider your unique requirements. Our decision-making is primarily guided by language needs and budget considerations. In essence, we have the capability to recruit from any country across the globe.
Do I need to worry about onboarding or support for my technology?
Don’t worry! We have a dedicated tech team here at Omnie to take care of everything for you. You can rely on us for smooth onboarding and ongoing support for all your tools.
How long are your contracts?
All our contracts are month-to-month, offering you the flexibility to get started with no long-term commitment. It’s flexibility at its finest!
Is there a set-up cost?
Not at all! There are no setup, onboarding, or recruiting costs. We make it easy for you to get started without any extra fees.
How long does onboarding take?
Onboarding typically takes around 2-3 weeks, but for smaller projects, it may be completed quicker. To guarantee that your customers receive some assistance right away, we can also introduce the program in stages. Our implementation process is designed to be simple for our partners. Our team at Omnie is responsible for completing the majority of the necessary work, so you can focus on other aspects of your business.
What languages do you support?
We’re equipped to support all global languages through any contact channel, including voice support. No matter the language or communication method, we’ve got you covered!
Can you provide reporting?
Our customer service programs feature a live dashboard with advanced analytics, accessible at your convenience. You’ll find all the essential metrics you’d expect, and more!
Is my agent dedicated to me?
Our team is dedicated to your brand, ensuring a superior experience for both you and your customers. This dedication allows us to replicate your unique brand tone and voice, making us feel like a seamless extension of your team.
How involved do I need to be in the training process?
You have the flexibility to be as involved in training as you prefer. You can provide us with your standard operating procedures (SOPs), and our team will handle the training. We’re here to accommodate your needs and ensure you feel comfortable every step of the way!
How is agent performance monitored?
Every team is led by a dedicated Team Lead and Customer Service Manager who oversee our agents’ performance on a daily basis. They closely monitor productivity and other key metrics, such as customer satisfaction (CSAT) scores, to ensure that we deliver top-notch service.
What hours of support do you offer?
We’re proud to support partners in 20 countries worldwide, 24/7. Whether you need assistance during regular hours, evenings, or weekends, we’ve got you covered! Just let us know your preferred times, and we’ll be there to support you.What is the minimum number of hours?
What is the minimum number of hours?
We typically require a minimum commitment of 20 hours per week. We’re passionate about collaborating with growing brands and are excited to support you throughout your journey of growth!
How does the recruiting process work?
We aim to hire team members who not only have the necessary experience but also align with your company’s culture. As part of our recruiting process, we start by understanding your agent profile requirements. We then source candidates who meet these criteria. If they’re a good fit, we conduct initial interviews, background checks, and reference checks. Following this, we provide you with their resume/CV for your review. You also have the opportunity to meet them before making a final decision. Your satisfaction and finding the right fit for your team are our top priorities!
Are my agents experienced with the tools we use?
Our agents are certified in a variety of tools, including helpdesk systems, e-commerce platforms like Shopify, loyalty programs, returns portals, and more. Rest assured, they’re well-equipped to support you with the tools you currently use!
How do I communicate with the team?
You’ll have direct communication with our agents and their managers through your preferred channel, whether that’s email, Microsoft Teams, Slack, or any other platform you prefer. We’re here to make communication easy and seamless for you!
Get started.
Are you ready to unify your customer support channels, improve branded communication, and drive business growth? Let’s start your omnie experience.