Pricing

One of the primary benefits of outsourcing is cost and resource savings. Managing an efficient customer service department requires investment in technology, management, and human resources.

Just imagine the relief of not having to worry about training new employees, adding strain to your current staff, or finding extra workspace—all while you’re trying to scale your business.

Outsourcing lets you concentrate on your core strengths while we handle the rest, allowing you to grow your business without the added burdens.

Although our headquarters is in North America, we operate offices worldwide. When deciding the best location for your team, we consider your unique requirements. Our decision-making is primarily guided by language needs and budget considerations. In essence, we have the capability to recruit from any country across the globe.

Don’t worry! We have a dedicated tech team here at Omnie to take care of everything for you. You can rely on us for smooth onboarding and ongoing support for all your tools.

All our contracts are month-to-month, offering you the flexibility to get started with no long-term commitment. It’s flexibility at its finest!

Not at all! There are no setup, onboarding, or recruiting costs. We make it easy for you to get started without any extra fees.

Onboarding typically takes around 2-3 weeks, but for smaller projects, it may be completed quicker. To guarantee that your customers receive some assistance right away, we can also introduce the program in stages.

Our implementation process is designed to be simple for our partners. Our team at Omnie is responsible for completing the majority of the necessary work, so you can focus on other aspects of your business.

We’re equipped to support all global languages through any contact channel, including voice support. No matter the language or communication method, we’ve got you covered!

Our customer service program features a live dashboard with advanced analytics, accessible at your convenience. You’ll find all the essential metrics you’d expect, along with the ability to generate custom reports tailored to your needs.

Our team is dedicated to your brand, ensuring a superior experience for both you and your customers. This dedication allows us to replicate your unique brand tone and voice, making us feel like a seamless extension of your team.

You have the flexibility to be as involved in training as you prefer. You can provide us with your standard operating procedures (SOPs), and our team will handle the training. We’re here to accommodate your needs and ensure you feel comfortable every step of the way!

Every team is led by a dedicated Team Lead and Customer Service Manager who oversee our agents’ performance on a daily basis. They closely monitor productivity and other key metrics, such as customer satisfaction (CSAT) scores, to ensure that we deliver top-notch service.

We’re proud to support partners in 20 countries worldwide, 24/7. Whether you need assistance during regular hours, evenings, or weekends, we’ve got you covered! Just let us know your preferred times, and we’ll be there to support you.What is the minimum number of hours?

We typically require a minimum commitment of 20 hours per week. We’re passionate about collaborating with growing brands and are excited to support you throughout your journey of growth!

We aim to hire team members who not only have the necessary experience but also align with your company’s culture.

As part of our recruiting process, we start by understanding your agent profile requirements. We then source candidates who meet these criteria. If they’re a good fit, we conduct initial interviews, background checks, and reference checks. Following this, we provide you with their resume/CV for your review. You also have the opportunity to meet them before making a final decision.

Your satisfaction and finding the right fit for your team are our top priorities!

Our agents are certified in a variety of tools, including helpdesk systems, ecommerce platforms like Shopify, loyalty programs, returns portals, and more. Rest assured, they’re well-equipped to support you with the tools you currently use!

You’ll have direct communication with our agents and their managers through your preferred channel, whether that’s email, Microsoft Teams, Slack, or any other platform you prefer. We’re here to make communication easy and seamless for you!