Essentials

Get Started

Global Dedicated Team

Get Started

North American Dedicated Team

Get Started

Custom

Get Started

Pricing

$895 monthly
+ $2.95 / ticket

$13.95
Per hour Per agent

$27.95
Per hour Per agent

Custom

Add-on: OpenAI's ChatGPT Automation

+ $495/month

+ $495/month

+ Custom

Contract

Monthly

Monthly

Monthly

Monthly

Phone

Email

Live Chat

Social Media

Messaging Platforms (e.g. WhatsApp)

Marketplaces (e.g. Amazon)

Leading Automation

Reporting

Dedicated Team

Team Location

Philippines

Philippines

North America

North America or Philippines

Management Location

North America

North America

North America

North America

Languages

Over 100 languages

Phone – English
Digital Channels – Over 100 languages

Phone – English
Digital Channels – Over 100 languages

Any language

Integrations

Unlimited – Any app

Unlimited – Any app

Unlimited – Any app

Unlimited – Any app

Hours of Support

40 hours / week

Up to 40 hours / week

Up to 40 hours / week

Up to 24/7

Software Implementation & Management

Essentials

$895 monthly + $2.95 / ticket

Email, Live Chat

Software Implementation & Management

Automation

Reporting

Global Dedicated Team

$13.95 /hour/agent

Phone, Email, Live Chat, Social Media, Messaging Platforms, Marketplaces

Software Implementation & Management

Automation

Reporting

North American Dedicated Team

$27.95 /hour/agent

Phone, Email, Live Chat, Social Media, Messaging Platforms, Marketplaces

Software Implementation & Management

Automation

Reporting

Custom

Custom Pricing

Phone, Email, Live Chat, Social Media, Messaging Platforms, Marketplaces

Software Implementation & Management

Automation

Reporting

What’s Included

With so many built-in benefits and features, it’s easy to see the Omnie advantage.

Brand Ambassadors

We hire the best local brand ambassadors to be the face of your business on every channel.

Hiring & Training

We handle all brand ambassador hiring, onboarding, continuous training, and professional development.

Program Management

Our responsive team is available to make program changes quickly and as often as you need.

Quality Assurance

We perform ongoing team member reviews and platform testing to ensure the best experience.

Workforce Management

We use historical data and trends to ensure that your customer service levels are exceeded.

Reporting

You get a live dashboard, unlimited custom reporting, plus custom alerts via email and SMS.

Innovation

If there’s a new technology solution that would benefit your customers, you’ll hear it from us first.

Security & Compliance

All of your data is completely secure, when in transit and while it’s stored within our platform.

FAQs

Browse the popular questions below, and don’t hesitate to reach out if you want to know more. One of our team members will be happy to help.

What do you do?

Omnie is the North American leader in omni-channel customer service outsourcing. We build and maintain technology to offer your customers over a dozen contact channels to utilize for support, coupled with world-class brand ambassadors available 24/7. We support your customers from the moment they land on your site, all the way through to post-purchase support.

Why should I outsource over providing support in-house?

The biggest and most obvious reason to outsource is to save money and resources. A well-run customer service department requires tech, management, and human resources.

Imagine if you didn’t have to worry about training employees, putting added strain on your staff, and additional workspace, all while trying to scale your business.

Outsourcing allows you to focus on what you do best, while we do what we do best.

Where are your team members located?

Our company has established four offices located throughout North America, with remote team members scattered across the globe. We take into account your specific needs when determining the best location for your team. Typically, language requirements and budget are the main factors that drive our decision-making process.

I don’t have all these contact channels available for my customers. Will you set them up for me?

Yes! During the implementation stage, we can set up any contact channel that suits your needs. Our service includes a wide range of phone numbers in more than 100 countries, as well as customized solutions that can be tailored to match the design of your website.

How long does implementation take?

The implementation process usually takes around 3-5 weeks, but for smaller projects, it may be completed quicker. To guarantee that your customers receive some assistance right away, we can also introduce the program in stages.

Our implementation process is designed to be simple for our partners. Our team at Omnie is responsible for completing the majority of the necessary work, so you can sit back and relax.

What languages do you support?

We offer over 100 languages through email, live chat, and social messaging. Through voice, we can support any language. Reach out to our team for more details!

Can you provide reporting?

Our customer service program includes a live dashboard that offers advanced analytics, which you can access at your convenience. With hundreds of metrics available for every contact channel, you can gain complete visibility into your program’s performance.

My product or service is too complicated

We work with businesses in all verticals, so there is nothing too complicated for us. We create a resource center together so our team has access to all the information we need to take care of your customers.

How do I maintain my brand?

At Omnie, we offer a white-label solution with a team of dedicated members that are focused solely on your program. Our team will work closely with you to gain a deep understanding of your company, enabling us to replicate your brand’s voice. The goal is for our people to feel like your people.