What’s Included
With so many built-in benefits and features, it’s easy to see the Omnie advantage.
With so many built-in benefits and features, it’s easy to see the Omnie advantage.
We hire the best local brand ambassadors to be the face of your business on every channel.
We handle all brand ambassador hiring, onboarding, continuous training, and professional development.
Our responsive team is available to make program changes quickly and as often as you need.
We perform ongoing team member reviews and platform testing to ensure the best experience.
We use historical data and trends to ensure that your customer service levels are exceeded.
You get a live dashboard, unlimited custom reporting, plus custom alerts via email and SMS.
If there’s a new technology solution that would benefit your customers, you’ll hear it from us first.
All of your data is completely secure, when in transit and while it’s stored within our platform.
Browse the popular questions below, and don’t hesitate to reach out if you want to know more. One of our team members will be happy to help.
Yes, we can customize a solution to fit your needs. Please contact our sales team for more information.
Our head office is located in Vancouver, Canada. All of our live brand ambassadors are located within North America.
Yes, we have work-from-home capabilities supported by the same secure technologies and processes as our office.
Yes, we can configure any contact channel you’d like during the implementation stage. We offer phone numbers in over 100 countries, and custom-built solutions to fit any website design.
Implementation takes approximately 8 weeks. Depending on the size of the project, it may be completed in under 8 weeks. We can also roll out the program in phases to ensure your guests have some support immediately.
Omnie supports both English and French through our voice channel. We offer 109 languages through email, live chat, and social messaging.
We provide custom-built reporting which can be sent via email or SMS, as well as viewed live on a custom dashboard.