Omni-channel Service

Give your visitors and customers freedom of choice how they communicate with your company. With a truly omni-channel experience interactions across all communication channels are funneled to our team in the same place. If one of your visitors sends an email, opens a live chat, and then calls in with a question we’ll see all their requests and be able to help them quicker. No more repeat stories for your customers, no more resource drain by dealing with copy-requests.

Contact Channels

Voice

The Omnie voice channel includes custom IVRs, callback option, and toll-free or local numbers.

SMS

SMS messages can be sent to both your local or toll-free numbers.

Email

Emails include automatic ticket notification and automation to help your customers find answers immediately.

Live Chat

Live chat is available in over 100 languages.

Artificial Intelligence

AI is available for both emails and live chat. Our platform grows over time as interactions come through the platform.

Social Media

Integrations include Facebook, Twitter, Instagram, and Google My Business. We can support both public and direct messages.

Self-help

Our robust knowledge base provides both your customers and internal an easy-to-use guide.

Messaging Platforms

Integrations include WhatsApp, WeChat, and LINE.

Solution Highlights

TRUE Omni-Channel Experience

Our centrally managed platform delivers fast, focused support on every channel you offer.

Increased Engagement & Revenue

Convenient customer contact points yield better business growth – and fewer abandoned carts.

User-friendly Platform

Young to old, savvy to browser, everyone has their own preference. Give your customers the choice to communicate with your business how they want.

Customer Satisfaction

Lower wait times, more immediate answers, quicker resolutions, premier brand ambassadors located within North America always available and ready to delight your customers.

Omnie Integrated Services