Give your visitors and customers freedom of choice how they communicate with your company. With a truly omni-channel experience interactions across all communication channels are funnelled to our team in the same place. If one of your visitors sends an email, opens a live chat, and then calls in with a question we’ll see all their requests and be able to help them quicker. No more repeat stories for your customers, no more resource drain by dealing with copy-requests.
The Omnie voice channel includes custom IVRs, callback option, and toll-free or local numbers.
SMS messages can be sent to both your local or toll-free numbers.
Emails include automatic ticket notification and automation to help your customers find answers immediately.
Live chat is available in over 100 languages.
AI is available through live chat, email, social media, messaging platforms, and contact forms. Our platform grows over time as interactions come through the platform.
Integrations include Facebook, Twitter, Instagram, and Google My Business. We can support both public and direct messages.
Our robust knowledge base provides both your customers and internal an easy-to-use guide.
Integrations include WhatsApp, WeChat, and LINE.
Our centrally managed platform delivers fast, focused support on every channel you offer.
Convenient customer contact points yield better business growth – and fewer abandoned carts.
Young to old, savvy to browser, everyone has their own preference. Give your customers the choice to communicate with your business how they want.
Lower wait times, more immediate answers, quicker resolutions, premier brand ambassadors located within North America always available and ready to delight your customers.
