Omni-channel Service

Unlock the power of omni-channel engagement with our comprehensive solutions. Our platform seamlessly integrates multiple channels, enabling personalized and unified customer experiences. A well executed omni-channel strategy enhances customer satisfaction, streamlines operations, and drives business growth. From efficient communication to targeted marketing, unleash the potential of omni-channel to revolutionize your business

Contact Channels


The Omnie voice channel includes custom IVRs, callback option, and toll-free or local numbers.


SMS messages can be sent to both your local or toll-free numbers.


Emails include automatic ticket notification and automation to help your customers find answers immediately.

Live Chat

Live chat is available in over 100 languages.

Artificial Intelligence

AI is available through live chat, email, social media, messaging platforms, and contact forms. Our platform grows over time as interactions come through the platform.

Social Media

Integrations include Facebook, Twitter, Instagram, and Google My Business. We can support both public and direct messages.


Our robust knowledge base provides both your customers and internal an easy-to-use guide.

Messaging Platforms

Integrations include WhatsApp, WeChat, and LINE.

Solution Highlights

TRUE Omni-Channel Experience

Our centrally managed platform delivers fast, focused support on every channel you offer.

Increased Engagement & Revenue

Convenient customer contact points yield better business growth – and fewer abandoned carts.

User-friendly Platform

Young to old, savvy to browser, everyone has their own preference. Give your customers the choice to communicate with your business how they want.

Customer Satisfaction

Lower wait times, more immediate answers, quicker resolutions, premier brand ambassadors located within North America always available and ready to delight your customers.

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