Case Deflection – Where It Works And Where It Doesn’t
Customer service case deflection has become an increasingly popular way for businesses to deal with customer inquiries. It can help...
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The Challenges of Hiring for Customer Service
Hiring the right people for the job is crucial for the success of small businesses — the employees representing your...
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What to Expect from Customers this Holiday Season
The holidays bring a lot of stress for both businesses and customers alike. Customers are worried about getting the perfect...
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Outsourced vs. Managed Customer Service
As your small business begins to attract more customers, you may feel as though the workload is becoming overwhelming. Greater...
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Holiday Season Customer Service Challenges
With the holiday season fast approaching, it’s important to start considering how your business will manage the increased workload on...
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Common Mistakes New Companies Make When Managing Customer Service In-House
Starting a new business is difficult — there are a thousand things happening all at once and it’s hard to...
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Omnie Named Top 16 B2C Companies In Canada
This article showcases the top picks for the best Vancouver based Customer Service companies. Get in touch with...
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How Does Technology Improve Customer Service?
How quickly is your team able to respond to customer service requests? Is your customer service team overloaded with common...
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How Does Poor Customer Service Affect a Business?
According to Forbes, poor customer service cost businesses approximately $75 Billion in 2018. That is a jaw-dropping amount of money...
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