SMB Rapid Change Benchmark
Adapting to rapid change. How small businesses can deliver better customer experiences with leaner teams. [Benchmark Report] Adapting to Rapid...
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Macro CX Industry Trends
Delivering an excellent customer experience makes your business stand out and marks your overall success. Start by improving the efficiency...
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Omnie Partners with Suit Suit Company to Offer Users a Leading Customer Service Solution
Suit Suit, a fast-growing marketplace dedicated to South Asian women’s clothing, launches comprehensive omni-channel customer service through Omnie’s integrated services....
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What is Proactive Customer Service?
Proactive customer service is recognizing an issue and acknowledging or resolving it before a customer brings it to your...
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Customer Service Tool Kit
Customers expect faster response times, fewer interactions, and more transparency than ever before. Businesses are no longer competing on...
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Small and Growing Businesses: How Data Analysis Improves Customer Service and Drives Growth
Growing businesses can carry a lot of bad habits into their growth phase. They didn’t have the financial or people...
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Small Businesses: What Your Customer Service Could Look Like (part 2)
*Note. Many of these tools can be deployed by any company. We strongly recommend that the team is either...
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The Landscape of Customer Service in 2021
If you’re a business owner or responsible for the larger strategy at a company then two things probably come to...
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Small Businesses: What Your Customer Service Looks Like Now (part 1)
*Note. Many of these tools can be deployed by any company. We strongly recommend that the team is either...
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