The Role of Customer Service in Ecommerce: Why Outsourcing is the Key
In the rapidly evolving world of ecommerce, customer service plays a pivotal role in the success of online businesses. As...
Read More 
Understanding and Managing Customer Expectations in Today’s E-commerce Landscape
In today’s rapidly evolving e-commerce landscape, understanding and effectively managing customer expectations has become crucial for businesses to thrive. As...
Read More
Omnie announces partnership with Yuma aimed at transforming customer service automation
Omnie Integrated Services Inc., a leading omni-channel customer service solutions provider, has announced a partnership with Yuma.ai, an emerging leader...
Read More
How to Empower Your Customer Service Team
Customer service is a critical component of any successful business. Providing quality customer service not only helps to retain existing...
Read More
Why Your Customer Service Data Matters
Customer service data is the information that is collected and analyzed to evaluate the performance of customer support teams and...
Read More
Best Practices: Returns & Exchanges
E-commerce returns can be a headache for both retailers and customers, but with the right policies and procedures in place,...
Read More
Omnie Introduces a Shopify Live Customer Support App
Omnie Integrated Services Inc. today announced it is launching a managed, live chat customer support app for Shopify, available in...
Read More
CX Trends 2022 – Artificial Intelligence
Customers expect effortless interactions anytime, anywhere. Breakthroughs in AI, automation, and conversational service enable personalized customer experiences that drive business...
Read More
CX Trends 2022 – Drive Bottom Line Growth With Customer Service
With data from customers in over 21 countries, find out how companies drive bottom line growth with customer service. Gain...
Read More