The Omnie Experience

With Omnie’s Shopify app, your customers have access to branded, live support 24/7 on all platforms and devices. Using Omnie’s human cloud network, your customers will be responded to instantly as they go through the entire customer journey. This helps you convert your site visitors to customers and drive customer loyalty.


Solution Highlights

Improved site experience

Provide customers a way to reach you in the exact moment that they have questions or problems they can't solve - decreasing your bounce rate

Increase sales

Live support on your store can increase sales by as much as 30%

Focus on growth

The Omnie team handles all your website requests, allowing you to focus on growing your business

Customer Satisfaction

Your brand is represented by live brand ambassadors with world-class customer satisfaction (CSAT) scores

What can Omnie do for you?

  • Convert site visitors into customers by providing instant support, product recommendations and purchasing assistance. Customers that chat with a live agent convert to customers
  • Manage all website requests so you can focus on growing your business
  • Decrease cart abandonment
  • Decrease the bounce rate on your site. That leaves a very short window to engage with your visitors

What our customers have noticed

  • Increase in conversion rate
  • Increase in average order value
  • Customer satisfaction

How it works

  1. Download the app
  2. Brand your widget:
    – Button & Header Background Color
    – Launcher Text Color
    – Widget position (bottom right, bottom left, top right, top left)
    – Launcher Button Text
    – Form Title Text
  3. Answer a few short questions so the Omnie team can better assist your customers
  4. You now have live chat support 24/7


Be there when your customers need you

Available on all pages of your site

Full control over the look and feel of your widget

Install on your store in minutes