Effective Date: April 2, 2026
Overview
omnie provides outsourced customer support services for ecommerce businesses. omnie operates within client-managed systems and does not independently host or control customer data.
This Privacy Policy describes how omnie handles personal information accessed through its services.
Role of omnie
omnie acts as a service provider (processor) on behalf of its clients.
- Client systems (e.g., Zendesk, Gorgias, Shopify) collect and store customer data
- omnie personnel access this data only to perform support services
- Clients are responsible for determining how data is collected, stored, and retained
Client privacy policies govern the use of personal data within those systems.
Information We Access
While providing services, omnie personnel may access:
- Name
- Email address
- Phone number
- Order and account details
- Customer communications
omnie does not independently collect or store this information outside of client systems.
Use of Information
Personal information is used solely for:
- Responding to customer inquiries
- Providing support on behalf of clients
- Performing service-related tasks
omnie does not use customer data for marketing or independent purposes.
Data Storage and Retention
omnie does not store or maintain customer data independently.
All data:
- Resides within client-managed systems or third-party platforms
- Is retained and managed according to client policies
Data Sharing
omnie does not sell personal information.
Information may be shared only:
- With the client associated with the request
- As required by law
Data Deletion
omnie does not control data deletion policies.
If a deletion request is received:
- omnie follows client instructions
- Deletion is performed within client systems
Security Practices
omnie implements reasonable safeguards to protect data accessed during service delivery, including:
- Role-based access controls
- Use of approved systems only
- Internal policies for confidentiality and acceptable use
- Restricted access to sensitive information
Security of infrastructure is managed by client systems and third-party providers.
International Data Transfers
omnie operates with a globally distributed workforce.
Data may be accessed by personnel located in different jurisdictions as required to deliver services. Clients and system providers determine data storage locations.
Individual Rights
Individuals may request:
- Access to their data
- Correction of inaccurate data
- Deletion of data
Requests should be directed to the client responsible for the data. omnie will assist clients in fulfilling such requests where applicable.
Retention
omnie does not retain customer data outside of client systems.
Contact
Questions regarding this policy may be directed to: