E-guides

Customer service case deflection has become an increasingly popular way for businesses to deal with customer inquiries. It can help to speed up the process,

Hiring the right people for the job is crucial for the success of small businesses — the employees representing your company can make the entire

The holidays bring a lot of stress for both businesses and customers alike. Customers are worried about getting the perfect gift while managing large crowds,

As your small business begins to attract more customers, you may feel as though the workload is becoming overwhelming. Greater volume also means it can

How quickly is your team able to respond to customer service requests? Is your customer service team overloaded with common questions? Customers today demand more

According to Forbes, poor customer service cost businesses approximately $75 Billion in 2018. That is a jaw-dropping amount of money — so what is going

How are you currently measuring your business’s customer service performance? Although key performance indicators (KPIs) like costs, profits, and cash flow can tell you how

  Proactive customer service is recognizing an issue and acknowledging or resolving it before a customer brings it to your attention. Proactive vs. Reactive Most

  Customers expect faster response times, fewer interactions, and more transparency than ever before. Businesses are no longer competing on price or product alone –

If you’re a business owner or responsible for the larger strategy at a company then two things probably come to mind when you think of