Suit Suit, a fast-growing marketplace dedicated to South Asian women’s clothing, launches comprehensive omni-channel customer service through Omnie’s integrated services.
Omnie Integrated Services Inc., an innovative, industry-leading omni-channel customer service platform, has partnered with Suit Suit Company, a Toronto based technology company that is changing the way South Asian women buy and sell their ethnic wear.
Omnie’s leading platform which focuses on an integrated customer experience and delighting users is well positioned to elevate the way Suit Suit communicates with its customers. Followed by careful due diligence and deep brand integration, Omnie customized and integrated its solution throughout each contact channel, which included a full integration into the Suit Suit mobile app.
By utilizing Omnie’s comprehensive platform and Omnie’s highly skilled local agents, the Suit Suit Company is able to re-distribute resources to focus on growth and further developing the company’s overall experience provided to guests to further strengthening the brand.
“Suit Suit Company is extremely excited to be partnering with Omnie’s integrated services. After meeting with them, they immediately understood our needs and expectations for our growing marketplace for South Asian women. Omnie has created a special team for us that will be able to assist our customers in multiple languages quickly and effectively. We look forward to working with the Omnie team and growing our partnership,” said Amitt Saini, Founder of Suit Suit Company.”
“Suit Suit Company is an exciting new way for South Asian women across North America to share their closets, through a unique and easy-to-use app,” said Jordan Brown, Founder of Omnie. “It’s key that we create a customer service experience that feels like an extension of their brand, while providing leading response times and top-tier customer satisfaction. We are thrilled to be partnering with Suit Suit Company as they positively impact the fashion industry.”
About Suit Suit Company
Brampton fashion designer Kiran Singh founded the Suit Suit Company in 2018, with her husband Amitt Singh, the founder of “Destawed” North America’s largest destination wedding powerhouse. The app allows users to create “closets” to sell their pre-loved “Suits” and purchase from other users like themselves. The Suit Suit App also enables women to buy from well-renowned South Asian boutiques across North America on the “Boutiques Page.” The app makes it easy to find different styles and conveniently post pictures of the “suits” that are sitting in the back of closets after being worn once or twice
Omnie is driven by a mission to make premier customer service and leading technologies available to businesses of all sizes. Changing the way brands communicate with their customers, the Omnie platform supports voice, SMS, email, contact form, live chat and social media. For digital communications, Omnie offers both live chat and automated customer support via its proprietary software, Omniebot. With clients in the United States, Canada, and Europe, Omnie provides customer service to brands all verticals including eCommerce, health & wellness and hospitality.