Shopify App

Shopify's first ever managed, live chat customer support app is here to deliver a seamless, personalized experience for your Shopify store 24/7

The Omnie Experience

With Omnie’s Shopify app, your customers have access to branded, live support 24/7 on all platforms and devices. Using Omnie’s human cloud network, your customers will be responded to instantly as they go through the entire customer journey. This helps you convert your site visitors to customers and drive customer loyalty.

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Solution Highlights

Improved site experience

Provide customers a way to reach you in the exact moment that they have questions or problems they can't solve - decreasing your bounce rate

Increase sales

Live support on your store can increase sales by as much as 30%

Focus on growth

The Omnie team handles all your website requests, allowing you to focus on growing your business

Customer Satisfaction

Your brand is represented by live brand ambassadors with world-class customer satisfaction (CSAT) scores

What can Omnie do for you?

Convert site visitors into customers by providing instant support, product recommendations and purchasing assistance. Customers that chat with a live agent convert to customers
Manage all website requests so you can focus on growing your business
Decrease cart abandonment
Decrease the bounce rate on your site. That leaves a very short window to engage with your visitors

What our customers have noticed

Increase in conversion rate
Increase in average order value
Customer satisfaction

How it works

Download the app
Brand your widget:
– Button & Header Background Color
– Launcher Text Color
– Widget position (bottom right, bottom left, top right, top left)
– Launcher Button Text
– Form Title Text
Answer a few short questions so the Omnie team can better assist your customers
You now have live chat support 24/7