Omnie is driven by a mission to make premier customer service and leading technologies available to organizations of all sizes. Followed by carefully conducted due diligence and discovery, Omnie customizes each platform to meet all business requirements, while remaining user friendly and design focused.
With Omnie, your customers get fast, resolution-focused service on their preferred channel:
Our services seamlessly integrate with all of your support channels – even the ones you’ve always wanted to use but didn’t have the resources to manage!
Our commitment to providing exceptional customer service goes beyond mere words – it’s ingrained in every aspect of our operations.
We handpick our live agents for their diverse experience and service background, ensuring they seamlessly connect with your customers and embody your brand voice. After joining our team, they undergo an intensive training program, immersing themselves in your brand’s intricacies. This comprehensive training equips them with the expertise to represent your company with professionalism and authenticity.
As a result of this meticulous preparation, our agents have a proven track record of achieving world-class Customer Satisfaction (CSAT) scores consistently. They genuinely understand the unique needs and expectations of your customers, allowing them to exceed those expectations time and time again.
We redefine efficiency through cutting-edge automation tailored to your business needs. With a relentless focus on driving down costs, we take pride in our ability to automate up to an astounding 73% of interactions, streamlining processes and maximizing productivity.
Our secret lies in the perfect blend of automation and personalization, ensuring that your customers never know they are interacting with automated systems. Embrace the future of seamless customer experiences with Omnie, and watch as your business soars to new heights of success.
Your customers expect fast resolutions that are on-brand and convenient. We’re proud to guarantee exactly that with the fastest response times in the industry.
Less than 3 minutes average response time.
Less than 6 hours average response time.
Less than 1 minute average response time.
Less than 3 minutes average response time for direct messages.
We’re passionate about reinventing managed customer service through innovative technology and service. This is how we do it.
Fast, focused support on every channel, managed in one platform.
Convenient contact points yield happy customers and more sales.
We promise to always deliver our lightning-fast response times.
One elegant, branded interface that’s accessible on all devices
