A True Omni-Channel Experience

With Omnie, your customers get fast, resolution-focused service on their preferred channel:

  • Voice
  • SMS
  • Email
  • Live Chat
  • Social Media (public and direct messaging)
  • Self-help through Omniebot Automation

Our services seamlessly integrate with all of your support channels – even the ones you’ve always wanted to use but didn’t have the resources to manage!

Outstanding Live Support

Our dedicated brand ambassadors are located within North America, and we guarantee industry-leading response times on every channel. Omnie’s live BAs are diverse, multilingual, and undergo rigorous onboarding. They earn world-class CSAT scores and receive ongoing professional development – exceeding the expectations of your customers.

Fast, Secure, Unified

Say yes to fully branded, integrated customer communication at your fingertips. By unifying your support channels with Omnie, you deliver stronger, more efficient customer care. Everything can be monitored in real time through our live dashboards, and we employ the strictest data security and privacy protocols.

Experience the Benefits

We’re passionate about reinventing managed customer service through innovative technology and service. This is how we do it.

Omni-Channel Service

Fast, focused support on every channel, managed in one platform.

Better Business Growth

Convenient contact points yield happy customers and more sales.

Guaranteed SLAs

We promise to always deliver our lightning-fast response times.

User-Friendly Platform

One elegant, branded interface that’s accessible on all devices

Omnie Integrated Services