Omnie is driven by a mission to make premier customer service and leading technologies available to organizations of all sizes. Followed by carefully conducted due diligence and discovery, Omnie customizes each platform to meet all business requirements, while remaining user friendly and design focused.
With Omnie, your customers get fast, resolution-focused service on their preferred channel:
Our services seamlessly integrate with all of your support channels – even the ones you’ve always wanted to use but didn’t have the resources to manage!
Our dedicated agents guarantee industry-leading response times on every channel. Omnie’s live agents are diverse, multilingual, and undergo a rigorous onboarding process that includes extensive brand training. They have a proven track record of world-class CSAT scores and receive ongoing professional development – exceeding the expectations of your customers.
Say yes to fully branded, integrated customer communication at your fingertips. By unifying your support channels with Omnie, you deliver stronger, more efficient customer care. Everything can be monitored in real time through our live dashboards, and we employ the strictest data security and privacy protocols.
Your customers expect fast resolutions that are on-brand and convenient. We’re proud to guarantee exactly that with the fastest response times in the industry.
Less than 3 minutes average response time.
Less than 6 hours average response time.
Less than 1 minute average response time.
Less than 3 minutes average response time for direct messages.
We’re passionate about reinventing managed customer service through innovative technology and service. This is how we do it.
Fast, focused support on every channel, managed in one platform.
Convenient contact points yield happy customers and more sales.
We promise to always deliver our lightning-fast response times.
One elegant, branded interface that’s accessible on all devices
