See What Omnie Can Do For You
Omnie is driven by a mission to make premier customer service and leading technologies available to organizations of all sizes. Followed by carefully conducted due diligence and discovery, Omnie customizes each platform to meet all business requirements, while remaining user friendly and design focused.
"The dedication of your team tells all. Best onboarding and support experience to date."
The Trailer Parts Outlet
"Omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need Omnie accommodates."
Koi Footwear
"Working with Omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
STONZ
A True Omni-Channel Experience
With Omnie, your customers get fast, resolution-focused service on their preferred channel:
- Voice
- SMS
- Live Chat
- Social Media (public and direct messaging)
- Messaging Platforms
- Self-help through Omniebot Automation
Our services seamlessly integrate with all of your support channels – even the ones you’ve always wanted to use but didn’t have the resources to manage!
Outstanding Live Support
Our dedicated brand ambassadors guarantee industry-leading response times on every channel. Omnie’s live BAs are diverse, multilingual, and undergo rigorous onboarding. They earn world-class CSAT scores and receive ongoing professional development – exceeding the expectations of your customers.
Fast, Secure, Unified
Say yes to fully branded, integrated customer communication at your fingertips. By unifying your support channels with Omnie, you deliver stronger, more efficient customer care. Everything can be monitored in real time through our live dashboards, and we employ the strictest data security and privacy protocols.
Exceptional Service Guaranteed
Your customers expect fast resolutions that are on-brand and convenient. We’re proud to guarantee exactly that with the fastest response times in the industry.
Voice
Less than 3 minutes average response time.
Less than 6 hours average response time.
Live Chat
Less than 1 minute average response time.
Social Media
Less than 3 minutes average response time for direct messages.
Experience the Benefits
We’re passionate about reinventing managed customer service through innovative technology and service. This is how we do it.
Omni-Channel Service
Fast, focused support on every channel, managed in one platform.
Better Business Growth
Convenient contact points yield happy customers and more sales.
Guaranteed SLAs
We promise to always deliver our lightning-fast response times.
User-Friendly Platform
One elegant, branded interface that’s accessible on all devices