Blog

omnie’s team of customer service experts love to share exciting and innovative ways to make your customers say “WOW!” Follow our page for the latest new and tips from the industry leader in omni-channel, managed customer service solutions.

CX Trends 2022 – Artificial Intelligence

Customers expect effortless interactions anytime, anywhere. Breakthroughs in AI, automation, and conversational service enable personalized customer experiences that drive business growth. ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ Hello,

CX Trends 2022 – Drive Bottom Line Growth With Customer Service

With data from customers in over 21 countries, find out how companies drive bottom line growth with customer service. Gain confidence, walk away with clear—personalized—action

A Note from Our Director of Client Success, Trish Loreth

Hi! Let me start off by introducing you to myself. My name is Trish Loreth and I am the Director of Client Success and Operations

Case Deflection – Where It Works And Where It Doesn’t

Customer service case deflection has become an increasingly popular way for businesses to deal with customer inquiries. It can help to speed up the process,

The Challenges of Hiring for Customer Service

Hiring the right people for the job is crucial for the success of small businesses — the employees representing your company can make the entire

What to Expect from Customers this Holiday Season

The holidays bring a lot of stress for both businesses and customers alike. Customers are worried about getting the perfect gift while managing large crowds,

Outsourced vs. Managed Customer Service

As your small business begins to attract more customers, you may feel as though the workload is becoming overwhelming. Greater volume also means it can

Holiday Season Customer Service Challenges

With the holiday season fast approaching, it’s important to start considering how your business will manage the increased workload on your customer service team. Greater

Common Mistakes New Companies Make When Managing Customer Service In-House

Starting a new business is difficult — there are a thousand things happening all at once and it’s hard to handle it all on your

Omnie Named Top 16 B2C Companies In Canada

This article showcases the top picks for the best Vancouver based Customer Service companies. Get in touch with the Omnie team!