SUPERCHARGE YOUR CX WITH Conversational AI for Voice
Voice AI
Pick up every customer call in seconds with natural, brand-safe responses that troubleshoot, update orders, and escalate only when needed.
NATURAL VOICE SUPPORT, POWERED BY AI
omnie combines advanced AI with human expertise to deliver fast, brand-true conversations over the phone - giving customers instant answers and real empathy, anytime they call.
24/7 Automation, Without Compromise
Resolve over 45% of calls instantly - no human needed.
Human-Grade conversations, At Scale
Our AI speaks like your best agent - trained on your tone, policies, and workflows.
Omni-channel
by Design
Start on voice, end on SMS. After-hours deflection, tracking links, and instant return labels.
Fully Managed,
Fully Yours
White-labeled, customized, and managed by our team end-to-end.
“... our customers finally feel heard and helped instantly, no matter when they call.”
Samantha Lee
Director of Customer Experience
what’s under the hood?
Tailored to your brand, built into your systems, and evolving with every call.
- omnieAI Voice Agent: delivers an Alexa-style experience that understands callers with human-level precision from day one, resolving routine issues in real time and freeing agents for the complex stuff.
- Rapid, no-code deployment: get voice automation up and running in minutes – no IVR labyrinths, no complex flow-builder headaches.
- On-brand personalization at scale: greet every caller by name, use your tone, and tailor responses to your business rules and policies.
- Seamless escalation: if the AI can’t resolve it, the system hands off to your human agents – preserving context and ensuring smooth experiences.
Human + Voice AI, Perfectly Blended
Our AI talks like a person, acts like a pro, and always knows when to escalate.
- Conversational by Design: Natural, human-sounding calls that feel effortless from “hello.”
- Instant Resolution: Routine questions solved on the spot, no menus or button-pressing.
- Smart Escalation: Complex issues flow straight to your agents, with context carried over.
- Always Improving: Every call trains the AI to get sharper, faster, and more aligned with your brand.
connects with
and more!
Use Cases
Pre-sale Q&A
Answer common questions over the phone instantly, so shoppers never drop off before purchase.
Order Tracking
Deflect “Where’s my order?” calls with live updates—delivered in natural, human-sounding voice.
Returns + Exchanges
Automate policy-driven returns and exchanges while keeping conversations natural.
Subscription Management
Let customers manage subscriptions with a simple voice command - no menus, no hassle.
Results you can expect
trust & security
We prioritize security and transparency at every layer of our platform.
- GDPR + CCPA Compliant
- ISO27001 data partners
- Full audit logs
- Safe fallback-to-human workflows
FAQ
What makes omnieAI Voice Agent different from traditional IVRs?
Unlike clunky menu systems, omnie’s Voice AI speaks naturally, understands caller intent, and handles routine questions – on-brand, on-point, and 24/7.
How quickly can we go live with Voice AI?
You can be up and running in just minutes. API-based integrations let us connect your systems fast, and your first set of intents can be active in under an hour.
Does Voice AI support personalized caller interactions?
Absolutely. omnie’s system greets people by name, uses your brand tone, follows your rules, and pulls the information needed to make support feel seamless and personal.
Can you handle unexpected questions or responses?
Yes. If a caller doesn’t answer a prompt as expected, the AI adjusts on-the-fly – responding to real questions like “Where’s my order?” instead of forcing a yes/no loop.
What happens if a call goes beyond automation?
The system escalates seamlessly. If Voice AI can’t resolve something, it passes the call (with full context) to a live agent- no friction, no repeated information.
What types of use cases do you support out of the box?
From order tracking to subscription tweaks, returns and exchanges, appointment scheduling, billing inquiries, and more – omnie covers over 200 routine intents ready to launch.
Is there analytics and after-hours support included?
Yes. You get deep insights into caller behaviors and voice performance, plus automated after-hours handling so your support stays smart and consistent – 24/7.
How do pricing and risk work?
There’s no setup fee. You pay based on impact – like how many calls are automated. With free trials available, you can test real outcomes before committing.
Get started.
Are you ready to unify your customer support channels, improve branded communication, and drive business growth? Let’s start your omnie experience.