Hourly task grid, week of Oct 18, 2026
Phone, chat, and break assignments for every agent, hour by hour. Coverage rows always reflect the full roster, even when you filter agents.
PPhoneCChatP/CPhone/Chat (solo agent)BRKBreakFRFrench agent, bold FR on phone: ✓ FR on Phone, ~ FR only as Phone/Chat, ✗ none* overnight carryover, not scheduled that dayRed = coverage gap
- Read as-is from the file: Grady Bosamba works 2 days; Crisanto Santos 7 days; Yannick Tcheuko, Rizale Epondo, John Raniel Ardales, Danielle Cortina, Ronilyn Fuentes, Arriane Atienza, and Princess Resma 6 days.
- Long shifts with 1 break: Crisanto Santos Mon 6am-12am, Danielle Cortina Wed 7am-12am.
- Breaks moved off midpoint to keep FR phone coverage: Tony Mon 2pm, Grady Tue 9pm, Yannick Wed 8am.
- Sun 12am-2am does not include carryover from Sat Oct 17 (not in the file). Guelord's Sat 9pm-6am break falls at 1am Sun Oct 25.