"...they swept in and saved the day... The client service to us was unmatched... If you need a customer service agency... I couldn't recommend them more..."
"Omnie has been a pleasure to work with as a team! Very highly recommended when it comes to efficiency, patience, and professionalism! Grateful to have them a part of our team and to be a part of theirs!"
"The entire omnie team are wonderful to work with... After an informational call with one of their sales specialists, we knew this was a service we desperately needed... We'd recommend them to any and everyone!"
"The dedication of your team tells all. Best onboarding and support experience to date."
"Omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great..."
"They added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
Introducing ChatGPT, the ultimate customer service companion. With its advanced language capabilities and vast knowledge, ChatGPT seamlessly integrates into your customer service platform, ensuring efficient and personalized interactions.
Omnie’s revenue generation strategy focuses on proactive customer service to drive growth. Our approach includes precision-targeted chat campaigns that can increase conversion rates by 12%, cross-selling with tailored product suggestions, and strategies to re-engage visitors. This approach boosts revenue and helps businesses scale more effectively.
Omnie’s omni-channel solutions offer a unified customer experience across various communication channels. Our integrated platform allows personalized interactions, enhancing customer satisfaction and streamlining operations. This strategy effectively drives business growth through efficient communication and targeted marketing.
Omnie offers scalable customer service solutions that grow with your business. Our intelligent automation and flexible resources efficiently manage increasing customer demands, ensuring seamless expansion and high-quality support. This approach optimizes operations and response times, boosting customer satisfaction and preparing businesses for any level of growth.
Have the data available to make impactful decisions with help from over 400 metrics. Every connection with any customer is a revenue opportunity – don’t leave your service strategy to chance.
Omnie’s self-help solutions, including knowledge bases and interactive tutorials, empower customers to independently resolve queries. This enhances customer satisfaction and reduces support costs by facilitating quicker resolutions. Their approach promotes a more efficient and self-sufficient customer service ecosystem.
Omnie’s agile platform is built to seamlessly integrate with tools your business already uses. If you don’t see your tools listed here, please reach out to our team and see what we can do for you!
Partnering with Omnie is quick and seamless. We do all the heavy lifting – we require only 3 things to ensure our team is ready to wow your customers.
Omnie will build a custom, white-label technology solution that looks and feels exactly like your brand. We simply need:
Omnie will utilize FAQs available on your site already, or work together to build the foundation of your help center.
Basic company policies and workflows will help our amazing team leave a lasting impression on your customers and keep your business running smoothly.
We take great pride in offering innovative, industry-leading solutions and record response times. Let us help you reinvent your customer care.
Our centrally managed platform delivers fast, focused support on every channel you offer.
Convenient customer contact points yield better business growth – and fewer abandoned carts.
No surprises here, just no-nonsense pricing that’s up front and always aligned with your goals.
We promise to deliver industry-leading response times for your customers, across all channels.
Manage all of your channels in one elegant, branded interface that’s accessible on all devices.
You and your customers have guaranteed data protection including remote access control.
Your brand is represented by live brand ambassadors with world-class customer satisfaction (CSAT) scores.
We’re committed to employing a diverse team of brand ambassadors and paying fair wages.
