Omnie Integrated Services Inc. (“Omnie”, “we”, or “us”) is committed to protecting and respecting your privacy. This policy sets out the basis on which Omnie will use and disclose any personal information that you provide to us, or we collect from you, as a user of our services and our website (collectively, our “Services”).
Your personal information enables users like you to communicate with our team on behalf of whom we do business (“Clients”) for customer service. Our Services (live chat, contact forms, phone numbers, email addresses) may be embedded on the websites, mobile apps, and social media sites of our Clients. When you use our Services on those sites, you may also be providing information to Clients, and the Clients’ privacy policies will apply to their collection, use, and disclosure of such information.
Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. By using our Services, you are explicitly accepting and consenting to the practices described in this Privacy Policy.
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Information you give us. You may give us information about you when using the Services or by corresponding with us by phone, e-mail, or otherwise.
The information you give us may include:
- Name
- Phone number
- Billing address
- Shipping address
- Personal message(s); or photograph(s), images, or other content that you provide.
By submitting personal information in respect of you and anyone else, you warrant that you have the full authority to do so and are not violating any applicable law, including privacy law regarding minors, by providing it.
Information we collect about you. Information we may automatically collect may include technical information, such as IP address; device type and identity; browser type and version, time zone setting, and operating system and platform; information about your visit, including, products and length of visits to certain pages.
USES MADE OF THE INFORMATION
We may use information about you for the following purposes:
- to communicate with you, including to notify you about request updates and to provide you with information about other goods or services that are similar to those that you have already purchased or enquired about, subject to applicable law;
- to ensure that content from our Services are presented in the most effective manner for you and for your device;
- to administer and improve our Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to allow you to participate in interactive features of our Services, when you choose to do so;
- as part of our efforts to keep our Services safe and secure;
- for risk control, prevention, and compliance with laws and regulations; and
- as required or permitted by law.
DISCLOSURE OF YOUR INFORMATION
We may share your personal information with members of our group, which means our subsidiaries and related companies.
We may share your information with selected third parties including:
- The Client to which the request was submitted with.
We may also disclose your information to third parties in the following circumstances:
- In order to comply with legitimate governmental requests, subpoenas, court orders, or legal obligations; or in order to enforce or apply the terms and conditions of our Services or other agreements; or to protect the rights, property, or safety of Omnie, our Clients, or other parties. This includes exchanging information with other companies and organizations for the purposes of risk control.
- As required or permitted by law.
WHERE WE STORE YOUR PERSONAL INFORMATION
Omnie is a Vancouver, British Columbia, Canada-based company and our Clients, suppliers, and subcontractors may be located worldwide.
In the event that we share your personal information with our Clients, suppliers, or subcontractors as described in this policy, your information may be processed and stored in the country where they are located.
Personal information may be subject to disclosure under the laws of jurisdictions where the personal information is stored or handled and it may be accessible to law enforcement and national security authorities of those jurisdictions.
For information about Omnie’s use of suppliers and subcontractors outside Canada to process personal information, please contact us at the address provided below.
EUROPEAN VISITORS
The data controller is Omnie Integrated Services Inc., 151 W Hastings St
Vancouver, BC V6B 1H4 Canada.
Our Privacy Team can be reached by e-mail at privacy@omniecsr.com.
The data that we collect from you, including your personal data, will be transferred to, and stored at, in countries outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or subcontractors. Such staff may be engaged in, among other things, the fulfilment of your order and the provision of support services. By submitting your personal data, you agree to the transfer, storing, and processing of such personal data, as required to provide you with the Services. We will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, but transfers of your personal data to countries outside the EEA may involve possible risks due to the absence of an adequacy decision or other safeguards under the EU General Data Protection Regulation.
CALIFORNIA VISITORS
Omnie does not sell or share personal information with third parties for their marketing purposes. Pursuant to the California Consumer Protection Act, under certain circumstances, California consumers have the right to request that Omnie disclose or delete the specific pieces of personal information Omnie collected about that customer.
If you are a California consumer, you may submit a request for this information or for deletion of this information by e-mail at privacy@omniecsr.com. If required to do so, Omnie will respond to your request in the manner and time provided for in the California Consumer Protection Act.
YOUR RESPONSIBILITY FOR PRIVACY
Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Ultimately, you are responsible for maintaining the secrecy of your password and/or any personal information in your possession. Always be careful and responsible regarding your personal information.
SECURITY OF YOUR PERSONAL INFORMATION IS IMPORTANT TO US
Omnie takes commercially reasonable steps to ensure that personal information is kept safe from loss, unauthorized access, modification, or disclosure. Among the steps we take in order to protect your information are:
- premises security;
- restricted data access to personal information;
- deploying technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access; and
- internal password and security policies.
Except where we are required by law to disclose personal information, we will use contractual arrangements to protect personal information disclosed to third parties.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Services or the internet sites & services that use our Services; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
WITHDRAWAL OF CONSENT
Individuals have the right to withdraw their consent to the collection, use, or disclosure of personal information at any time, except where that withdrawal would frustrate the performance of a legal obligation by Omnie. Upon reasonable written notice given to Omnie, such personal information held by Omnie that is identifiable to that individual will be removed from our records and a notice of the impact of that removal will be provided to the individual. Notwithstanding the foregoing, if you withdraw consent, Omnie nonetheless
reserves the right to retain, collect, use, and disclose personal information without your consent where we are permitted or required by law to do so.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
Personal information will be retained in accordance with this policy for as long as may be necessary or relevant for the purpose of collection, or as may be required or permitted by law.
LINKED SITES
Our Services may, from time to time, contain links to and from the internet sites & services of other parties. If you follow a link to any of these internet sites & services, please note that these parties may have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to other internet sites & services.
ACCESS TO INFORMATION
You have the right to access the personal information that we have about you and to request correction of personal information that you believe to be inaccurate. If you wish to access your personal information or request a correction of your personal information, you should contact our Privacy Officer at the address set out below who will be pleased to assist you. Upon receiving a written access and/or correction request and any handling fee that may be required by Omnie to the extent permitted by applicable law, and where the identity of the requestor can be confirmed, personal information held by Omnie that is identifiable to the requestor, as well as information on all use and disclosures of that personal information, will be released to the requestor within 30 days, except where denial of that release is required or permitted by law, and if necessary Omnie will correct the personal information of the requestor. If we deny your request for access to or refuse a request to correct personal information, we will explain why.
CONTACT
Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to our Privacy Team at privacy@omniecsr.com.