Omni-Channel
Seamlessly connect with customers across multiple channels, delivering a unified and personalized experience. Discover how our comprehensive omni-channel solutions can elevate your customer engagement, optimize operations, and drive growth.
Omni-channel Service
Unlock the power of omni-channel engagement with our comprehensive solutions.
Our solution seamlessly integrates multiple channels, enabling personalized and unified customer experiences. A well executed omni-channel strategy enhances customer satisfaction, streamlines operations, and drives business growth. From efficient communication to targeted marketing, unleash the potential of omni-channel to revolutionize your business.
Contact Channels
voice
The omnie voice channel includes custom IVRs, callback option, and toll-free or local numbers.
sms
SMS messages can be sent to both your local or toll-free numbers.
Emails include automatic ticket notification and automation to help your customers find answers immediately.
live chat
Live chat is available in over 100 languages.
artificial intelligence
AI is available through live chat, email, social media, messaging platforms, and contact forms. Our platform grows over time as interactions come through the platform.
social media
Integrations include Facebook, Twitter, Instagram, and Google My Business. We can support both public and direct messages.
self-help
Our robust knowledge base provides both your customers and internal an easy-to-use guide.
messaging platforms
Integrations include WhatsApp, WeChat, and LINE.
Solution Highlights
true Omni-channel service
Our centrally managed platform delivers fast, focused support on every channel you offer.
Increased Engagement
& Revenue
Convenient customer contact points yield better business growth – and fewer abandoned carts.
User-friendly
Platform
Young to old, savvy to browser, everyone has their own preference. Give your customers the choice to communicate with your business how they want.
Customer
Satisfaction
Lower wait times, more immediate answers, quicker resolutions, premier brand ambassadors located within North America always available and ready to delight your customers.
Get started.
Are you ready to unify your customer support channels, improve branded communication, and drive business growth? Let’s start your omnie experience.