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New customer expectations, spiking support requests, and working apart—yep, that was 2020. Zendesk gathered data from 90,000 companies and fused it with findings from global surveys of customers, agents, and business leaders alike to create this year’s Zendesk Customer Experience Trends report.
In this interactive report, Zendesk looks at the top trends in customer engagement and identify the actionable best practices for any company—including yours. |
