Customer Experience Trends 2021

Last year, we learned that customer needs can change in a blink, and your support team needs to change almost as fast. This report will help you learn how to keep up.

Now available
2021 Zendesk CX Trends Report

New customer expectations, spiking support requests, and working apart—yep, that was 2020. Zendesk gathered data from 90,000 companies and fused it with findings from global surveys of customers, agents, and business leaders alike to create this year’s Zendesk Customer Experience Trends report.

In this interactive report, Zendesk looks at the top trends in customer engagement and identify the actionable best practices for any company—including yours.

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Straight from the report

50% of customers say CX is more important compared to a year ago

40% of teams have added a new channel to stay connected to their customers

72% of agents use two or more channels in a single day

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Are you ready to unify your customer support channels, improve branded  communication, and drive business growth? Let’s start your omnie experience.