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CX Trends 2022 – Artificial Intelligence

Customers expect effortless interactions anytime, anywhere. Breakthroughs in AI, automation, and conversational service enable personalized customer experiences that drive business growth.

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Hello, Mr. Robot

Newly released CX Trends findings show that AI is being welcomed by customers and companies. But with limited resources, small businesses struggle to get it right. This latest content piece gives you the scoop. Here’s a sneak peek:

 

38% of small businesses are allocating 10% or less of their budget to AI capabilities

 

On the flip side, 41% believe that AI will contribute to greater ROI in their organization

 

Growing businesses see the ROI potential in AI and automation, and it’s easy to set in motion. Gain confidence, clarity, and the right insights to unlock growth with emerging capabilities. Let’s get started.

 

 

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