Best Practices: Returns & Exchanges
E-commerce returns can be a headache for both retailers and customers, but with the right policies and procedures in place,...
Read More 
Holiday Season Customer Service Challenges
With the holiday season fast approaching, it’s important to start considering how your business will manage the increased workload on...
Read More
Common Mistakes New Companies Make When Managing Customer Service In-House
Starting a new business is difficult — there are a thousand things happening all at once and it’s hard to...
Read More
Small and Growing Businesses: How Data Analysis Improves Customer Service and Drives Growth
Growing businesses can carry a lot of bad habits into their growth phase. They didn’t have the financial or people...
Read More
Small Businesses: What Your Customer Service Could Look Like (part 2)
*Note. Many of these tools can be deployed by any company. We strongly recommend that the team is either...
Read More
Small Businesses: What Your Customer Service Looks Like Now (part 1)
*Note. Many of these tools can be deployed by any company. We strongly recommend that the team is either...
Read More