Supercharge Your Ecommerce CX with AI-Powered Support
Advanced AI
Deliver instant, 24/7 support across channels using the power of AI – integrated, trained, and optimized by omnie.
Smarter support, made effortless
omnie blends cutting-edge AI with hands-on service to deliver instant, brand-aligned responses—across every channel, around the clock.
24/7 Automation, Without Compromise
Resolve up to 80% of tickets instantly – no human needed.
Human-Grade Responses, At Scale
Our AI writes like your best agent – trained on your tone, policies, and workflows.
Omni-channel
by Design
Email, Chat, Social, SMS - one brain, every channel
Fully Managed,
Fully Yours
White-labeled, customized, and managed by our team end-to-end.
“It’s like hiring 20 agents overnight – without the cost.”
Claire
Director of E-commerce
what’s under the hood?
Custom-trained, deeply integrated, and always getting smarter.
- omnieAI Agent: AI that understands context, resolves issues, and deflects up to 90% of inquiries.
- Custom Integrations: Connects with Shopify, Gorgias, Zendesk, Klaviyo, Recharge, and more.
- AI Training + Feedback Loop: Trained on your past tickets, brand voice, and knowledge base – always improving.
- Fallback to Humans: Seamless handoffs to human agents when needed.
Human + AI, Perfectly Blended
Our AI does the heavy lifting—our people ensure it lands right, every time.
- Human-in-the-Loop Review: AI handles, human oversees edge cases.
- Live Agent Escalation: Customers get help fast – bot if possible, human if needed.
- Insights + Optimization: Omnie continuously tunes AI performance based on outcomes.
connects with
and more!
Pricing
500 tickets/month
$1.00
per ticket
2,000 tickets/month
$0.95
per ticket
500 tickets/month
$0.90
per ticket
Custom
Get in Touch
Use Cases
Pre-sale Q&A
Reduce bounce rates by resolving doubts instantly.
Order Tracking
Deflect “Where’s my order?” tickets with automated responses.
Returns + Exchanges
Smart policies, enforced automatically.
Subscription Management
Automate pause, skip, or cancel flows with Recharge, Smartrr, etc.
Results you can expect
trust & security
We prioritize security and transparency at every layer of our platform.
- GDPR + CCPA Compliant
- ISO27001 data partners
- Full audit logs
- Safe fallback-to-human workflows
FAQ
How is the AI integrated into my helpdesk?
Our AI solution plugs directly into your existing helpdesk (like Gorgias, Zendesk, etc.) with zero disruption. We mirror your workflows, automations, and macros to ensure continuity – no need to rebuild anything from scratch, Our team handles implementation with your brand’s goals and current stack in mind.
Will the AI responses sound like my brand?
Yes. We train the model on your tone, product catalog, historical tickets, and brand guidelines. You can provide examples, or we can pull directly from your support transcripts to create a nuanced, brand-aligned voice. You control how the AI sounds—whether it’s warm and casual or formal and precise.
What data do you use to train the model?
Training data comes from your existing tickets, help center articles, macros, product listings, and optional CRM notes. All data is securely handled and never used outside your instance. You can select what to include or exclude, and updates are reflected in near real-time.
Can I edit or override AI responses before they’re sent?
Absolutely. You can enable three modes:
- Auto-send: High-confidence replies go out automatically.
- Human review: Agents get suggested replies to edit and send.
- Hybrid: Choose per ticket type or tag. You decide the level of control.
How does human fallback work when the AI can’t handle a query?
When the AI detects low confidence or complex situations, it automatically escalates to a human agent—no awkward handoff needed. The conversation continues in the same thread, with context preserved. You define escalation rules and criteria.
How fast is implementation?
We can get your AI live in under a week. Most brands see value within days. We handle the setup, syncing, and testing—your team stays focused on what matters.
Can the AI learn from our product launches, promos, and seasonal updates?
Yes. The system can ingest new product data, seasonal messaging, and time-sensitive campaigns. We can upload documents manually or set up auto-syncs with your CMS or knowledge base.
What languages does it support?
Our AI currently supports 20+ languages out of the box, with localized tone options. If you operate in multilingual regions, we can customize for dialects and even offer fallback logic based on customer location.
How do you ensure data privacy and compliance?
All customer data is encrypted in transit and at rest. Our infrastructure complies with major standards (GDPR, CCPA, SOC 2), and your data is never shared across clients. You own your training data, period.
Can I white-label the AI completely, including UI and messaging?
Yes. The AI can appear as your brand, with your messaging, tone, and helpdesk tags. The customer never sees any reference to Omnie or third parties—just a smart, fast support agent that feels native to your brand.
Get started.
Are you ready to unify your customer support channels, improve branded communication, and drive business growth? Let’s start your omnie experience.