Total inbound calls received annually
Annual Volume
Total emails received annually
Total live chats received annually
Total social media interactions received annually
Full time employees required to service your volume
3
Annual Investment
Avg. salary of $36,157/Year (www.salary.com)
$
20% of agent salary
$
Annual agent salaries + benefits
$
Full workstation ($2,400)
$
Telecom fees of $0.041/minute with an average handle time of 7 minutes
$
$3,000 per year per agent (Salesforce)
$
$17.38 per training hour with 80 hours of training + 1 Team Lead required for training
$
37% turnover rate (www.talkdesk.com). $2,780.80 to train each replacement
$
$
ROI
Total Omnie Cost
$
Immediate Savings
$
Additional Savings
Office Space + Team Lead ($11,891/person)
$