Annual Volume

Total inbound calls received annually

Total emails received annually

Total live chats received annually

Total social media interactions received annually

Full time employees required to service your volume

3
Customize your expenses

Annual Investment

Avg. salary of $36,157/Year (www.salary.com)

$

20% of agent salary

$

Annual agent salaries + benefits

$

Full workstation ($2,400)

$

Telecom fees of $0.041/minute with an average handle time of 7 minutes

$

$3,000 per year per agent (Salesforce)

$

$17.38 per training hour with 80 hours of training + 1 Team Lead required for training

$

37% turnover rate (www.talkdesk.com). $2,780.80 to train each replacement

$
$

ROI

Total Omnie Cost
$
Immediate Savings
$
Additional Savings

Office Space + Team Lead ($11,891/person)

$