Your Partner in Customer Care
Built for ecommerce, we deliver customer experiences that embody your brand. Get started for FREE!
Solution Highlights
Outstanding
Live Support
Experience unparalleled customer service from our dedicated team, ensuring your customers feel heard and valued.
Lightning-Fast Response Times
Never keep your customers waiting – our rapid response times set the standard for efficient and effective support.
True Omni-Channel Experience
Seamlessly connect with your customers across various channels, providing a unified experience for enhanced satisfaction.
Automation-Focused with a Human Touch
Combine cutting-edge AI (GPT-4) technology with friendly human agents, striking the perfect balance for customer engagement.
Resolution-Focused Service on Your Preferred Channel
Resolution-Focused Service on Your Preferred Channel
Voice
SMS
Live Chat
Seamless integrations with your favourite platforms
Seamless integrations with your favourite platforms
"Working with Omnie has improved service levels through extremely fast response times on all channels during business hours. They also added live chat to support pre-purchase questions from customers and 24/7 automation resulting in 63% of customers finding assistance without the help of a live agent! The team is friendly, personable and efficient!"
Scarlet Clark
"...they swept in and saved the day. I wouldn't have expected onboarding a customer service agency to be the easiest part of a site migration, but it was... The client service to us was unmatched. If you need a customer service agency, particularly one who works with Gorgias, I couldn't recommend them more..."
CAILYN NIKOLIS
Jane Molina
"Trish, Jordan, Dan and the entire Omnie team are wonderful to work with. As company owners, we've gained back hours of our time to focus on growing our business because Omnie takes such good care of our customer service needs. They are professional, timely, accurate and detailed. We'd recommend them to any and everyone!"
"Omnie has been a great addition to our team, their live chat feature has been really helpful and all the agents are super friendly to work with. The support from all staff members has been great and anything we need, Omnie accommodates."
Lauren King
Exceptional Service Guaranteed
Exceptional Service Guaranteed
Customer
Satisfaction Score
Automation
Rate
UP TO
Cost
Reduction
Active
Customers
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Basic
FOR STARTUPS AND SMALL BUSINESSES
AS LOW AS
$12.95
/ hr / agent
Live Agents
1 dedicated agent
Month-to-month contract
Available globally, incl. North America
ChatGPT-Powered Automation
As low as $0.60/automated ticket
$95 Management Fee Includes
Software implementation/management
Recruiting and training
Client Success team
Customer Service Manager
Quality assurance
Omnie
FOR SMALL TO MEDIUM BUSINESSES
AS LOW AS
$12.45
/ hr / agent
Live Agents
2-3 dedicated agents
Month-to-month contract
Available globally, incl. North America
ChatGPT-Powered Automation
As low as $0.60/automated ticket
$95 Management Fee Includes
Software implementation/management
Recruiting and training
Client Success team
Customer Service Manager
Quality assurance
Enterprise
FOR MEDIUM TO LARGE BUSINESSES
AS LOW AS
$11.95
/ hr / agent
Live Agents
4+ dedicated agents
Month-to-month contract
Available globally, incl. North America
ChatGPT-Powered Automation
As low as $0.60/automated ticket
$95 Management Fee Includes
Software implementation/management
Recruiting and training
Client Success team
Customer Service Manager
Quality assurance
Basic
FOR SMALL BUSINESSES
FOR SMALL BUSINESSES
AS LOW AS
$12.95
/ hr / agent
Live Agents
1 dedicated agent
Month-to-month contract
Available globally, incl. North America
ChatGPT-Powered Automation
As low as $0.60/automated ticket
$95 Management Fee Includes
Software implementation/management
Recruiting and training
Client Success team
Customer Service Manager
Quality assurance
Enterprise
FOR MEDIUM TO LARGE BUSINESSES
AS LOW AS
$11.95
/ hr / agent
Live Agents
4+ dedicated agents
Month-to-month contract
Available globally, incl. North America
ChatGPT-Powered Automation
As low as $0.60/automated ticket
$95 Management Fee Includes
Software implementation/management
Recruiting and training
Client Success team
Customer Service Manager
Quality assurance
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All rights reserved.
Limited-time offer. Get started for free! Terms and conditions apply.
Limited-time offer. Get started for as low as $1/month for the first 3 months. Terms and conditions apply.